The support is 2nd to none - they are always helpful and quick to reply, as well as the software works fantastic

Once iManage is setup, it works. Especially the cloud format. It allows the storage and tracking of documents with easy and powerful search tools

Occasionally the import tools can be a bit finicky. Also as most clients are changing from on prem to cloud based solution you are less in control of the back end data to correct issues

It is a good product. Most law firms use it. The product is designed to center around laws industry. It does a decent job at its core functions (that other free software does just as well or better).

Centralized Document Management System 1)Ease of use 2)Reliable 3)Search function is really great. 4)It adheres to traditional Microsoft standards such as: fact-dump documentation with no coherent story or 'best practices' information, inability to automate common tasks, intentional obfuscation of its basic operations.

1)Expensive 2)limitation on customization 3)There are about a dozen different config files to maintain, and the most important one is dynamically modified by Autonomy itself while it runs. Which means that it is impossible to automate the configuration or keep the configs in versioned source control. Even `cp *.cfg ~/cfgbak/` won't help you roll back a change, because it is never safe to restore a previous config. You'll be using `diff new.cfg old.cfg` a lot. 4)Many features are poorly documented, leading to lots of back and forth with the support department just to answer basic questions like "what does this error code in my logs signify?"

Very poor. Slows down work processes and productivity will take a hit. If people are frustrated with using the tool, they will likely stop using it. Features are great if latency can be improved. If not, this thing may deter and disengage your workforce.

In theory, all the information an organization.l needs can be filed and stored. This safeguards intellectual property and is pretty critical.

It is slow. Cloud-based shouldn’t mean incredible latency when opening, saving, filing or sending documents. The latency for this product is poor. When fully integrated with outlook and other tools, this poor latency means that simple day-to-day tasks take much longer and many more clicks. As a result, people are likely to avoid using the product because it makes work processes so much more inefficient. The product also hangs, lags, freezes and crashes quite a bit, smart searches and indexing don’t work well at all and we’re on the latest version. Overall, it’s a disaster in terms of usability and productivity. However, if you’re ok with moving and working very slowly, it’s a great place to store information.

I like that iManage WorkSite virtually has no capacity limit. It is ultra convenient to store all documents and files in one secure place, and I know I can easily find very old documents.

The learning curve is steep when learning to use iManage. It has several powerful features, but knowing how to use same can take a while. The accesses can be wider as well - for instance, it would be most helpful if we could rename the titles of subfolders created by someone else. Not being able to do so creates disorganization and duplication of subfolders. I would also like to see improvement in the check-in/check-out features, as they work well with some document formats (e.g. Word), and less with others (e.g. Excel). Lastly, it would be great to have .zip folders supported by iManage.

I love that it now seamlessly connects with Closing Folders and provides for excellent integration. As a solicitor, this is critical in reducing time spent managing hundreds of documents for a transaction, increasing efficiency and reducing the ability to make errors.

The search function via Outlook can be improved somewhat, although I find the documents I am looking for most of the time.