Once I had taken the Admin training and started developing the templates, I saw the benefit of them and how folks will really appreciate the new ways of doing things.

Makes formatting docs much easier and consistent. Knowing how to format and use styles is easier with the BigHand tools.

The product took a little getting used to, but it's really a huge program that makes your job way better. It did take us about a good 6 months before folks were using it daily and had good things to say.