Surpass
About Surpass
Surpass Pricing
Congregational – $500/year - with up to 10000 volumes and 1000 patrons Small Library – $700/year - with up to 5000 volumes and 1000 patrons Large Library – $1100/year - with up to 100000 volumes and 5000 patrons
Starting price:
$50.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Surpass
1 - 5 of 106 Reviews
Lawrence
Non-Profit Organization Management, 2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed April 2024
Surpass Review: Works Great For Our Library.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2021
Cloud-based Surpass favours working from home.
Both librarians and patrons access the resources online, we are able to work from anywhere any time. This increases prodictivity
PROSI serve a community which is scattered across the country. Cloud-based Surpass has been handy in providing services to these stakeholders. The patrons have access to the Library's OPAC and digital resources from anywhere, twenty-four-seven. Cataloguing with Surpass is as simple as abc. To add a new book to stock, we simply punch in the book's ISBN. Bibliographic information is automatically imported from relevant external database servers. Not only is the searching interface beautiful but also interesting and effective. The search results display an impression of the book along side the essential details describing intellectual content of the books. Also, latest books appear on top of the search results. We have relied on the power of Surpass to identify all the patrons. A record of each patron reveals the patron's photo, resources borrowed, holds and fines. All these information on one window makes the whole work of circulation much easier
CONSAlthough patrons can renew physical books in the comfort of their homes, they still visit the library physically to return or borrow a physical resource. This defeats the concept of self service.
Vendor Response
We're glad you're having good results with Surpass Cloud and finding it easy to catalog your collection. Did you know that you often don't have to type the ISBN to add a book? Many books have EAN barcodes printed on the back cover. Just scan this barcode and the ISBN will be entered for you!
Replied September 2021
Elizabeth
Religious Institutions, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2021
Small libraries beware
Being able to inventory quickly and easily is important for volunteers. Having an attractive and easy to use online catalog is also very important. Surpass allows this at an attractive price, unless you have over 10,000 items. Then you are stuck, unable to add more or export to another system.
PROSThe OPAC interface is attractive. I especially like the ability to add an image of a book cover so easily. Being able to email over dues is very nice.
CONSI like least the capping at 10,000 items when it was unlimited before. This is a real hardship for small church libraries that spent so much time and effort at comprehensive cataloging and now are told they can not export their own records! The next tier allows export and a huge increase of capacity, but the price is too high for most small churches to pay. The donor report function was removed with this version, and has been promised to be returned, but I have been waiting at least a year already. Copycat allowed more varied choices when cataloging, although this new version is probably easier for a non-librarian to catalog. I have so many rare and uncommon items that I end up doing the complete cataloging myself.
Reason for choosing Surpass
I also considered others, but Surpass had the combination of features and price that were most attractive to me as a professional librarian.
Reasons for switching to Surpass
Surpass offered so much more functionality.
Vendor Response
Hi Elizabeth! Thank you for your review. I'm delighted that you're enjoying using Surpass Cloud and from the comments you have left for us in your service surveys, I can see that you also find our support excellent. I'm very happy to hear that! Your circumstances in migrating from Surpass CL for Windows to Surpass Cloud Congregational is a bit unusual in that your library has such a large collection and is near the limits of the lower-cost Congregational plan. Surpass Cloud Congregational is our entry level plan, designed and priced to meet the needs of most congregational libraries. I can understand how you were disappointed that you needed to upgrade to a full-featured Surpass Cloud plan to accommodate expansion of your collection, but I hope you will enjoy the other added features and benefits. Thank you again, Danny Humphress President
Replied July 2021
James
Used free trial
OVERALL RATING:
1
EASE OF USE
2
CUSTOMER SUPPORT
1
Reviewed March 2013
Should have Passed
Go elsewhere unless you have money to burn.
PROSThe program works well but everything costs.
CONSIt takes a ridiculous amount of time to enter new books. The program will do it for you for an extra cost. We paid the extra cost and after 6 months, it still doesn't work. Very disappointing and looking to change programs.
Vendor Response
Quickly entering new materials by downloading from the web can be done for FREE with our Quick Cataloging feature. What the school paid for was to renew expired support, not for this free feature. The feature did not work because the school firewall blocked it. This has since been resolved. Also note that this review was NOT written by a Surpass user, but by the principal. So ratings on things like "feature richness" are not fair or appropriate. He also gave 1 star for "Ease of Implementation" yet he was not even at the school when the system was implemented in 2002. Lastly, he rated Support at 1 star, yet never had any contact with our support. Instead, the librarian contacted support and was given details on how their technicians should resolve the issue with their firewall, which they eventually did. In a phone call, she said she was pleased with our very responsive and very helpful support. Ratings seem unfairly harsh given "program works well" comment under "Pros."
Replied March 2013
Natalia
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Help with patrons import
I think our Theatre Department is happy with Surpass.
PROSI loved Naomi's customer service. She is very professional, responded in a timely manner and was very helpful.
CONSMinor thing: excel file import specifics
Vendor Response
Thanks for the positive feedback, Natalia! Our support folks are the best!
Replied February 2024