Both librarians and patrons access the resources online, we are able to work from anywhere any time. This increases prodictivity

I serve a community which is scattered across the country. Cloud-based Surpass has been handy in providing services to these stakeholders. The patrons have access to the Library's OPAC and digital resources from anywhere, twenty-four-seven. Cataloguing with Surpass is as simple as abc. To add a new book to stock, we simply punch in the book's ISBN. Bibliographic information is automatically imported from relevant external database servers. Not only is the searching interface beautiful but also interesting and effective. The search results display an impression of the book along side the essential details describing intellectual content of the books. Also, latest books appear on top of the search results. We have relied on the power of Surpass to identify all the patrons. A record of each patron reveals the patron's photo, resources borrowed, holds and fines. All these information on one window makes the whole work of circulation much easier

Although patrons can renew physical books in the comfort of their homes, they still visit the library physically to return or borrow a physical resource. This defeats the concept of self service.

My overall experience has been positive. Our small school library has been using Surpass for several years, since we first automated. We were unfamiliar with library automation and were given a lot of support when we transitioned.

I appreciate the customer service and tech support. Whenever I run into trouble or am unfamiliar with a feature, I know that I can get a fast response from the company either by phone or via email with a real person. They are professional and always follow up to make sure the issue is resolved. I am also pleased with the transition to Surpass Cloud.

I am hoping to see more flexibility and features with the homepage of the OPAC in future developments, including improved search options.

Go elsewhere unless you have money to burn.

The program works well but everything costs.

It takes a ridiculous amount of time to enter new books. The program will do it for you for an extra cost. We paid the extra cost and after 6 months, it still doesn't work. Very disappointing and looking to change programs.

It was great. They made a challenging project manageable.

We received excellent support as we implemented Surpass. From little questions to big queries, we received prompt, knowledgeable responses that made our work easier. The staff was very patient with us. They were good listeners and helped us clarify and solve our problems. Jeremy was terrific in helping us at every stage. It is the best software support that I have ever received.

None. There was no downside. I don't want to create problems where none exist.