About Membee

Membee is a cloud-based membership management system designed to reduce administrative tasks for employees and volunteers of chambers or associations by fully automating the membership workflow. You have the option to integrate Membee's membership features into your existing website or create a new all-in-one membership website that tightly integrates the membership features.

Membership features include new member sign up, automated member renewals, automated renewal reminders, public or private member directories, member profile information, and event registration - all with payment processing directly on your website! 

Need a new site? Membee Complete contains all your membership features with an easy-to-manage, mobile-friendly website. You can...


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Supported Operating System(s):

Web browser (OS agnostic)

19 Reviews of Membee

Average User Ratings

Overall

4.26 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(7)

7

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

January 2020

Jeannine from SCW Pickleball Club

Verified Reviewer

Company Size: 1 employee

Industry: Sports

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

SCW Pickleball Club

We implemented Membee for our Pickleball Club in July, 2019. Although it hasn't always been smooth sailing Membee has always been helpful in resolving any issues we've encountered. We are just finalizing our first year end and our membership renewals are the highest they have ever been. Thank you.

Pros

I used to process our Pickleball Club's membership manually which meant a 25-30 hr volunteer work week. Membee has reduced the amount of work I do by more than 50%. Continued support throughout the learning process has been wonderful. The Membee support team has been great. If the issues are urgent, Membee responds promptly and efficiently. The daily morning Chat help line has also been very helpful to get answers quickly as we continue to learn how to navigate the system.

Cons

We've had a few issues with Members (including myself) not being able to login due to "blocked cookies" even though our settings have not been set to block the website. For the most part our members have been able to resolve the issue by clearing their browser history.

Reasons for Choosing Membee

The monthly subscription for Membee was more reasonable for our Club. We also liked the fact that Membee help throughout the implementation process.

Response from Membee

Replied April 2020

Hi Jeannine, thank you for the invaluable feedback and for sharing the amazing testimonial - we're ecstatic to hear that Membee has helped you reduce your administrative work by more than 50%! We would also like to thank you for working with us regarding a cookies issue that was caused by a bug in Safari. We appreciate your commitment and partnership with Membee!

June 2019

Janice from Quad Riders ATV Association of British Columbia (ATVBC)

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Excellent software - best ever customer service and tech support!

Annual invoicing, done automatically by Membee (via email or letter mail) has increased membership retention by over 50%, allowing our organization to double its membership in two years. Automation of previously manual processes (reporting, invoicing, etc.) has allowed our organization to grow substantially without needing additional staff.

Pros

Membee allows us to manage our membership simply, from sign-up to annual invoicing, with a full range of member options and reporting. Our membership has doubled and we are managing the increase without additional staff - Membee saves us that much time! What really makes Membee work is the customer support! The software features options to fit the requirements of different types of organizations - rather than having the organization fit the software. Staff know the product well, are quick in understanding what customers need and answer questions daily in clear, easy to understand and follow language. A wide range of well-written tutorials are also available. As a provincial non-profit, Membee is affordable.

Cons

Switching between keyboard and mouse slows down data entry - keyboard only options would be fantastic.

Reasons for Choosing Membee

Price and Membee's willingness to work with our organization to make the software work for our needs (dual and family members).

Response from Membee

Replied June 2019

Hi Janice! First of all, thank you for taking the time to write such a positive feedback about Membee, reviews like this make us love what we do even more. We love to help our users and we're always happy to go above and beyond. We're also ecstatic to hear that Membee has helped to grow your membership and increase your membership retention rate - by 50%, amazing! To thank you, we're providing a complimentary month to your subscription, we hope you enjoy Membee more and more, Janice!

November 2019

Jason from Tourism Industry Association of New Brunswick

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2019

Prepare for lots of mouse clicks

Membee is not mobile-friendly, which is a real pain. Forgetting how nice it would be to have a mobile app, it's next to impossible to use on a mobile browser. Searching in convoluted. Setting up events takes too much time... there are just too many options to navigate - which should be a good thing - but the user-friendliness, or lack thereof, more than takes away from the experience. Customer support was... ok. IF your issues occur during Membee's office hours, you'll be able to reach them by live chat or phone. This was nice, but then you may need to take way more time than should be necessary to explain your issue, then re-explain it when they answer something you didn't ask. In the end, they do get things resolved. It's just a bit of a pain to get done. Sorry, but I can't recommend this software at this time.

Pros

Hard to speak on what I really liked. When I started my position, this software was already in place, so I had no choice in using it. This would not be my recommendation for anyone. On the plus side, there are lots of features built in, and the reporting was especially detailed.

Cons

While the search capabilities were somewhat powerful, the implementation was awful, in my opinion. You are forced to click and select so many options before actually getting any results. After you do it a few times, it doesn't get easier, it just makes you want to pull your hair out. Just trying to look-up all contacts in a particular organization can be harrowing experience.

Reasons for Choosing Membee

From discussions with my predecessor, I believe price and ability to setup events were the deciding factors. We were glad to stop using it. There are cheaper and easier-to-use options available. If you select them and decide to leave, be aware they will only provide *one* copy of your data *after* you cancel. The format is a mess of XML files, so if you want a nice data dump in CSV format, forget it. They won't do it.

Response from Membee

Replied February 2020

Thank you for taking the time to provide your experience of Membee, Jason. We highly appreciate your honest feedback!

February 2020

Lisa from Florida Air Conditioning Contractors Professional Alliance

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Membee is an Executive Director's Best Resource!

Membee has been an amazing resource for our association. In addition to the many member management tools and options they offer, one thing that truly stands out is their incredible program support. They have made it super simple, where all a user needs to do for assistance is to go to the Help section, type in their questions/topic, and instantly step-by-step instructions will be provided ... there is usually an instructional video included as well. And if the user still requires assistance, live-chat and quick-response support from a team of very knowledgeable and friendly representatives from Membee is also available.

Pros

No matter if you are needing a program for just basic membership management, or if you prefer something with many options ... Membee is a fantastic resource and it's very user-friendly! From the start, we were able to easily put in place what was needed to work best for our association ... such as for new members joining online, and for the data that we were looking to capture. With Membee's extensive variety of member management tools and options, there has always been a report or feature offered for anything we've needed.

Cons

In the five years that we have been with Membee, I can honestly say that we really have not come across anything that has caused any problem or concern in working with the program.

Reasons for Choosing Membee

We originally were looking for a basic membership program ... most importantly something that would provide an easy way for potential members to be able to join online thru our web site. As with most non-profits, we needed something that was also budget-friendly. It was a great decision to choose Membee for our association management software ... the program continues to exceed our expectations year-after-year!

Response from Membee

Replied April 2020

Hi Lisa - thank you for the very kind words! We're extremely happy to hear that Membee has been the system to meet your needs. Our support team enjoys working with you personally and we look forward to the many years ahead of us!

June 2019

Jodie from Canadian Reiki Association

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Membee has made my work life so much simplier!

Membee has made it so much easier to manage our members information. New memberships and renewals are much more efficient and collecting dues is a lot easier thanks to Membee.

Pros

Membee works seamlessly with our website making it easy for our members to manage their own memberships. Automation saves so much time and frustration and makes collecting membership fees a lot easier.

Cons

It can sometimes be tricky finding something that you are looking for (and don't use often) however, the customer support is great so this is not really an issue.

Reasons for Choosing Membee

Membee provided solid solutions to the member management issues we were having. It is an affordable option for our non-profit business. We have been very pleased with our decision to join Membee.

Response from Membee

Replied June 2019

Hi Jodie, thank you for taking the time to review Membee. We're grateful for your feedback and your kind words are like fuel for our team! It's a pleasure to know that Membee has helped you save your time by streamlining your processes. Our support team is happy to hear that they're able to guide you through the tricky roads. Thank you for your amazing service with Membee - we hope you enjoy every moment with us as we definitely enjoy it with you!