Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind.

Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind. Customer Service is great and very responsive.

None. Compared to several years of having my own staff with all the hassles that go along with that and having employees embezzle funds, having azalea health meant having security and transparency.

The experience with the Azalea health has been very positive especially in terms of searching for information and sending prescriptions electronically as well as communication with my staff.

I am a 65-year-old physician who is not very fond of technology. I always preferred old-fashioned paper charts and notes, paper prescriptions and communication through telephone.However for the last 5 years I have realized the Magic of electronic medical records and electronic writing prescriptions and communication through using Azalea Health products . I did use another E HR before switching to Azalea and had problems with the support system and multiple glitches in the software leading to a very high level of frustration.

Although Azalea health electronic medical record has made my life very easy, but computer-generated notes are not as good as my previous dictations which were individualized for each patient..

The hospital I work for (in clinic billing) handles RHCs, office only, Wound Care, Part A -AND- Part B, labs, and almost everything else. The only issue from a claims point of view is OBGYN. When we added a local OB clinic, we had to go with a competing product because Azalea was inadequate. They are working on fixing the OB issues. I have zero problems with the several types of coding I do (RHC, Wound Care, etc.). The denials are easily pulled in for working. Overall, from my perspective, Azalea is an excellent product.But then there's the Postin problem above.

The product is highly adaptable, except for OBGYN. See below for the biggest problem.

We have one ongoing problem - and it is huge. About 40% of our claims are RHC (Rural Health Clinics). Azalea does --NOT-- understand posting payments for the RHCs. Currently, we can't do our month end close for the RHCs. Azalea does not even understand the problem when we explain it. This month, again, we are having to fall back on manually entering payments because something was changed, "improved" this month, and we can no longer do an automated close. We are talking about adding HUNDREDS of hours to the monthly close because we have to enter these claims manually. We can't even get Azalea to understand what the problem is - or even why it's a problem for our RHCs. --Hundreds of extra hours--

MIPS is almost impossible to do with the reports available. Wish there was more flexibility in what info you want when running reports. Some reports aren't fully inclusive. I was running a report for females over 35, and had alot of patients that just didn't show up on the list. Many measures aren't available through Azalea so you are limited on your choices.. We managed to get through MIPS by going throiugh a 3rd party company and entering much of the information one patient at a time.

EMR and EHR are in 1 program which we didn't have before. We attended the Azalea annual seminar last year and the people employed by Azalea are very friendly. Small group, so you know names of those you work with, but can be a downfall because people are often gone on vacation/training/ working from home etc. and hard to get answers timely.

We were with SimplifyMD prior, and we loved some of the features that are no longer available.Billing errors frustrate our patients and you can count on angry calls and visits from our wonderful patients after invoices go out. Patients are billed for the full balance before insurance has finished processing. Sometimes, not always, but don't know what to expect. Medicaid patients receiving bills, which should NEVER happen. If 1 thing is denied on insurance, they rebill the ENTIRE thing, even the ones that were approved. Never seen things done this way. Then it gets sloppy with insurance denials on things that were already paid. Hard to tell what is what. Don't understand why they can't seperate the 1 line item?? 2 yr old recoups, not to mention, 100s of recoups in general! I could go on. I have someone that teaches coding and billing reviewing the mess we have right now.