I like that Stripe is automatically connected to the biller to easily transfer payments from patient to practice. I like the automatic texting and emailing to patients to confirm appointments.

This software contains codes for all insurance billing purposes; however, if you are cash-based practice and entering in supplements to sell, the manual process by which this is done is clunky and inefficient.

I utilized this system when I was billing for my physician clients several years ago. Recently recommended Kareo to fill an interim need where I currently work. Very different situations and practice types but Kareo product still works -- has only gotten better and the customer service from the start has been great.

The implementation and initial training were very easy. I appreciated having an assigned trainer to help me throughout the process. Kareo has allowed us to start billing for our physicians during an interim period and immediately generate revenue that most people thought was months away!

The primary improvement I would like to see is better functionality when entering multiple days/units of the same CPT code. I am currently billing for providers who see patients daily in an inpatient setting. I would like to bill more than one day at at time per charge entry line. For example, provider sees a patient from June 1 thru June June 5 -- same level of encounter, I would like to enter CPT 99232 X 5 units w/ the date range for these 5 consecutive days. I inquired about this and was told that I must enter only day per line. Just a thought!

I would never recommend this software, unless you have a billing company that you trust, and is willing to bill though it. Beware went they send you to collections.

Interface works and easy to navigate the windows to bill

Very difficult to terminate services. Cannot do on-line. When you phone, they state it is terminated, but .... then they say it is not and continue to bill and send you to collections. It was terminated because we could not find an outside biller that was competent that would use the software. We contacted them, and they gave us three names. We tried two, but lost a lot of time and money. Eventually did the billing in house until we could change software and get an outside company to bill.

Very happy with my experience and transition from Epic

User friendliness Interface makes sense

Some template spacing issues are present when making templates