ThinkHealth
About ThinkHealth
Other Top Recommended Mental Health Software
Most Helpful Reviews for ThinkHealth
1 - 10 of 10 Reviews
Debbie
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
OrionNet/Thinkhealth Rocks!!
OrionNet, I have been with your company for fifteen (15) of your twenty-two (22) years in business and have never been disappointed. This software system has benefitted Professional Counseling Solutions in both the mental health and substance abuse industry. We have used it for billing with Medicaid, private insurance, for entering client data, assessments, treatment plans, and progress notes which all flow from the patient module. This constantly checks for errors, which makes my life a lot easier. The staff management module is a great tool in monitoring payroll, licensing, and many more things.,As a company, you have always been willing to go the extra mile, whether with the development of web pages, onboarding us as a company, or answering questions that we had concerning Soonercare, Payroll, or reports, which are awesome. Many times, when you didn’t know the answers, you all would work until you found the answers and would call back in a timely manner. In the past few years, I have begun doing my own billing with commercial insurance and private pay. [sensitive content hidden] have been invaluable in figuring out the details and rules of private insurance. They have all assisted me in understanding not only the private insurance world, but the world of Availity and Thinkhealth’s ability to interface with them for quick billing. It goes without saying that [sensitive content hidden] have always been the pinnacle of professionalism and kindness. Thank you so much for always being willing to lend a hand when I call and even answering my emails on weekends and holidays, which I try not to do. Love you guys always and recommend you to everyone! OrionNet/Thinkhealth Rocks!! Love, Debbie Morey Professional Counseling Solutions, PLLC
CONSNone, I have worked with them over 15 years!
jeanette
Mental Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Thank you [sensitive content hidden] for the many years of services. We appreciate you very much.
We were with think health 12+ years. We are only changing because we have grown significantly and we have received a CCBHC certification and we are moving to another company that has all the forms and format for the CCBHC certification and mandates.
PROSthink health is easy to use and the [sensitive content hidden] are very supportive and quick to respond to any help needed
CONSWe had to modify our internal system because it was outdated
Reason for choosing ThinkHealth
Home based, we really liked the [sensitive content hidden] They have a great team of individuals and are always very responsive to us. [sensitive content hidden] built programs to help us with our growth throughout the years, especially in working with the Health Homes. They also have a great relationship with the Department of Mental Health and the Health Care Authority.
Krystle
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
EMR system that links up with state medicaid
The greatest benefit is the billing system in the reporting system
PROSThis particular EMR system works well with being able to submit billing with ease to the state's medicaid site and also connects with availity for private insurance billing
CONSThis software is often down for maintenance disconnects with the server that is directly associated with the company has multiple errors at times and the lock up forcing you to open the task manager and end the task
Vendor Response
Thank you for leaving a review. We have first class customer support that can help when you run into road blocks. We are constantly working to improve on our connections and the software itself. We also encourage our customers to let us when having an issue so we can resolve it as soon as possible.
Replied April 2019
Lady Marie
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
ThinkHealth is easy to use and navigate, easy to learn.
I learned lots about Mental Health but still I have more to learn.
PROSThis system is user friendly that easy to use, navigates and learn. There is a lot of video tutorial support which is very helpful. When you needed support and development help, they are very quick to respond. That we now have extended hours of email support. Just email our team if you have question or need assistance. they get back to you well within 24 hours. Clients are able to check their appointment, scheduling, creating notes, assessments. Also clinicians are able to produce treatment plans for their clients in a much shorter time. Thinkhealth practice management "EHR", be part of HIE, Completely HIPPA Compliant is amazing and many other Features of ThinkHealth. Its also reasonably priced and great value as far as I am concerned.
CONSThe only least about this software is that sometimes the server or internet connections is a bit slow.
Vendor Response
Thank you for the review and we appreciate all the nice compliments on our Software. We do a lot of software updates and constantly working on the internet and server to make it faster for our customers.
Replied April 2019
Jamilu
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great value and execution
Excellent Experience
PROSFunctionality and speed in addressing any issues are outstanding! Used the software many years. The team keeps up with the ever changing demands of your pay sources.
CONSWe had speed issues but after research it was on our side.
Vendor Response
OrionNet Systems appreciates the nice review. We do our best keeping with all the demands in this business.
Replied May 2019
Jacob
Mental Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
This is a great EMR system
It directly links with the state Medicaid and department of mental health. It's user friendly and easy to use.
CONSIt can freeze, run slow during maintenance, but the owner is great about fixing any issue. Overall awesome
Vendor Response
We appreciate you leaving a nice review about our software. We work hard for our customers to be happy with the software experience.
Replied April 2019
Darlene
Mental Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed May 2018
Think health has had a lot of issues since I started with my company and it is very frustrating
The benefits of recording client information and assessments for our business. This software is overall friendly to use.
PROSThink Health is an easy program to learn and easy to teach new therapist on the benefits of this program.
CONSThink Health had outages and did not contact our office for a whole afternoon. We rely on this program to complete our mental health assessments and were unable to complete our assessments for a whole afternoon. There are times that i will enter information on a client and I will lose the information even after I save it.
Vendor Response
We appreciate you leaving a review. We at OrionNet Systems work real hard to communicate when systems needing updates or maybe having issues. We have first class customer support to help with anything you need.
Replied April 2019
Phil
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed December 2014
ThinkHealth on its
Clinicians benefit from using ThinkHealth software. Daily operations such as scheduling, patient management, treatment plan, billing, reporting and much more are made simple. With the addition of ThinkHealth-Touch program on Apple products, ThinkHealth is now on top of the line. Customer service is also superb - prompt and very accommodating to our queries. Having ThinkHealth as a tool make one's work easier.
Vendor Response
Thanks so much for the great review Mr. Andrew! We are always grateful for any feedback. If you ever have any questions or concerns, please don't hesitate to contact us.
Replied December 2014
Sheree
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed January 2015
Nice people and great softeware
At first I was a bit overwhelmed with learning all the new information but within a short time I was feeling confident with the help of the phone staff always on call to serve you. ThinkHealth has made my life easier, more organized, and all my information a click away.
Vendor Response
Thank you so much for the feedback Sheree! We understand learning any new software can be overwhelming at first. We are always here to assist you and your team with anything you might need or questions that might come up.
Replied January 2015
Melanie
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed January 2015
Great Product and User Friendly
ThinkHealth is an amazing program. It's easy to use, easy to understand, and easy to navigate. In addition to the great program OrionNet has, their customer service is top notch!
Vendor Response
Thank you so much Melanie! We truly value your business and please don't hesitate to come with us with any questions or concerns.
Replied January 2015