Paytronix
About Paytronix
Paytronix Pricing
Contact Paytronix for a pricing quote.
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Most Helpful Reviews for Paytronix
10 Reviews
Dane
Verified reviewer
Consumer Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Very useful.
Useful, dependable, and easy to use.
PROSPaytronix is very simple and user-friendly. I like that it's easy to navigate for a tool that plays such a big role in my day at work. It's impossible to have a productive day at work without Paytronix
CONSPaytronix does not have the ability to operate on multiple web pages at once. I handle multiple 3+ customers at once via Chat and if I was able to use Paytronix on multiple web pages, that would be a huge plus.
Anonymous
5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2019
A Great Loyalty Software!
Paytronix is really easy to work with. They are the only vendor I know that hosts a yearly conference where one of the segments is asking its clients what could be better. And every year, they focus on some of those items and have that functionality ready to go by the following conference, if not sooner. They want to offer a valuable product, and their representatives care about the success of your loyalty program. Even though some of the functionality could be enhanced, I would highly recommend this vendor to everyone.
PROSI work with a lot of vendors on a daily basis. Paytronix representatives are eager to help you accomplish your business goals through their platform, and offer data-supported recommendations that could help enhance the loyalty program. Their goal is to an all-in-one tool, and their platform offers a lot of different features. They support email marketing, they have a mobile app which can also do geofencing, and their loyalty features are expansive, which allows for complex, segmented loyalty campaigns.
CONSThe platform isn't the most user friendly, and some organization features could go a long way. We can't sort our emails into folders, so naming conventions are key to finding a particular send. Account filters, what you would use to segment a campaign, cannot be edited once they are saved, which causes a lot of duplication if segmenting changes before a campaign goes out. Like I said in the Pros section, their offerings are expansive. However, when a company offers so many products, it can be hard to prioritize the optimization of functionality for all of those items internally.
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Fair platform for loyalty and CRM
Fairly good experience and happy about the customer services and support provided by the PX team.
PROSIntegration is fairly easy with the developer documentation and the support provided by them. PX monitoring system is impressive, you will get to know when something is off.
CONSCustomer unification and segmentation have some concerns. Better you get these clarified and understood if they are aligned with the business expectations.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Robust Loyalty Program provider
Paytronix can be a terrific business partner in launching, maintaining, upgrading, and enhancing your loyalty program. They will help you set up, execute and evaluate campaigns with a lot of knowledge and energy. We especially appreciate their partnership with businesses when developing new features. They will often ask users for advice and testing during the development phase as well as offer beta tests to make sure they are meeting their clients' needs.
PROSPaytronix cares a lot about what their users think and are constantly working to improve their product to meet their customers' particular needs. We have seen several features developed as a result of direct user input, especially gathers from their annual users conference. They seem to be on the leading edge of predictive analytics and offer valuable insights into user habits. They also have very active Techinical Consultants who are invested in the success of your campaigns and business.
CONSPaytronix is not the strongest player in the email/messaging part of a loyalty platform. Although they have a great staff to set up templates, the filtering and formatting process isn't as user-friendly as it could be. Their mobile application is also very structured with little room for customization, so you may want to consider third party app development. They are also not strong in text/SMS messaging.
Amy
Restaurants, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2019
Paytronix Debrief
It has been really good! Rarely run into issues and thankful that when there is one it seems to be recognized quickly and fixed promptly. Seems like you continue to ask for feedback and that is appreciated.
PROSI like how all personal account information is in one spot. It doesn't require you to click through multiple pages when updating a guest on the info they have given us. It is very user friendly when reviewing transaction history.
CONSI wish that there was an "undo" button. If you added on rewards with a 1 month expiration, but actually needed it for 1 week, then you have to go back and void the rewards and then re-add them. It can make the transaction history look back and confusing if the guest were to ever view it. Also, it would be nice if we could add tickets from past days on double points days and have a way to "click" to make sure double points aren't applied when adding the ticket manually.