CloudRadial
About CloudRadial
Awards and Recognition
CloudRadial Pricing
Tiered pricing based on how many users are synced from your PSA
Starting price:
$95.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for CloudRadial
1 - 5 of 55 Reviews
Sean
Verified reviewer
Computer & Network Security, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great help desk software
Great product that helped us while bringing on a very large client (for us). This product has given us a competitive advantage against others and is an amazing sales tool, training portal, reporting dashboard, support tool and account management tool.
PROSThe team is very responsive. You can see that they love the product and are there to help. We moved from a competitor who was mostly coasting.
CONSThere is a lot to getting this implemented. I would recommend the white glove support if they still have that as an option for installation.
Reason for choosing CloudRadial
Support and features
Reasons for switching to CloudRadial
Had to rebuild from the ground up and found that Cloud Radial had more features and better support
James
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2022
A Solid Customer Portal for MSPs
The core functionality of the application is excellent and reliable. The things that work, work well. My review has been vocal in the shortcomings of its integrations with our business tools because we see the real potential the application could have to be a 100% automated self-service window into our entire customer relationship lifecycle. The product is 75-80% of the way there, and we are very satisfied with the portions which do work, and have no intention of shopping around for another vendor at this time. [SENSITIVE CONTENT] and the support team at CloudRadial are responsive and earnest, but have missed the mark a few times on transparency and setting realistic expectations for their commitments to develop additional critical features for the product. The introduction and expansion of other CloudRadial modules (like Assessments) have continued to reinforce the value of the product for us, and we're optimistic about the growth and future development of the platform.
PROSThe customer experience is straightforward. The functionality which exists is very customizable compared to industry standards. Managing Service Tickets, Assessments, Invoices, and customer Planner / Roadmaps is intuitive and easy.
CONSItems which have been on the CloudRadial software development roadmap for years have not been released or given firm timelines. Timelines for actively-in-development product functionality which have been expressed to us in emails or calls have repeatedly been missed, in the case of the ConnectWise Manage Projects module spanning all the way back to our original onboarding meetings in October of 2019 (it is August 31, 2022 when I write this). Critically, we receive regular complaints from customers that anything associated with a Project in ConnectWise Manage will disappear from the customer portal, as Project Tickets will not integrate with CloudRadial and customers assume it has been closed because it is simply impossible for them to see anymore. The Customer Planner is helpful for visualizing customer goals, but it does not integrate with the ConnectWise Opportunities our vCIO / AM teams use to actually report on and execute these plans, which introduces significant manual "paperwork" following customer Planner meetings to re-create our Planner items inside Opportunities.
Reason for choosing CloudRadial
CloudRadial's interface is cleaner than its competitors, and we saw a higher potential for growth and development in the platform.
Lucas
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Great idea but poorly executed
Having a central dashboard for both ourselves and our clients that we could customise with training, access to their web apps, ticket submission etc was the number one reason for this product. The dashboard looked great once configured.
CONSCustomising and setting up content for the dashboard was painful, confusing and very difficult. Support helped a lot but it needs serious simplification
Drea
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Works great for tickets and opportunities, but look elsewhere if you need a portal for projects
CloudRadial has been great for getting clients the ability to see and interact with their service tickets, cleaning up their company directory, showing high risk users, MFA, license counts etc. CloudRadial's Customer service is excellent, however, notifications about potential outages due to changes could use some work. At one point no one was able to login to CR due to changes made during the day. this appears to be improving slightly, but being notified of upcoming maintenance, changes, updates, etc ahead of time seems like a no brainer and an easy win.
PROSThe end user experience in CloudRadial is amazing, it has a lot of robust data and features at your fingertips.
CONSAs an administrator and implementer, the setup is very confusing, takes a long time to adjust to the learning curve, and the lack of Project features to show clients is very disappointing.
Reasons for switching to CloudRadial
I changed companies via an acquisition, and CloudRadial was already purchased, but not yet implemented.
Brandon
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Must Have
We are working to drive all our main lines of customer engagement through the portal to help create a common experience from sales to support. Our use of CR is really helping transform our good process into something that is visible at all times to our customers.
PROSThe Cloudradial solution helps drive a lot of interactions we have with our customer into a common location from support to reporting to sales. Helping customers not go 10 different spots helps improve our engagement in many ways.
CONSNothing at the moment. We see continuous product enhancements and very happy with the solution.
Reasons for switching to CloudRadial
The native customer portal in CW Manage leaves a lot to be desired as you work to improve the cusotmer's digital engagement. Cloudradial provides a very easy and intuitive solution that puts multiple layers of information within our customers reach without having to pick up a phone or wait on a response from our team.