We have been using Miva Shopping chart for over a decade but just recently started using them as our webhost. We have been very pleased with their support team. The team is attentive and knowledgeable. They work quickly to resolve issues . This fact is very important to small internet store owners.

Miva's ability to sync with QB's and ShipWorks is a valued feature. We just could not process our orders as efficiently without it.

It has been a challenge to get accustomed to each new upgrade. Each one comes with it's own learning curve and it can be time consuming for small business owners to understand. That said, the upgrade from Miva 5.5 to 9 was seamless.

At first it was a great platform which did what we needed but went downhill. It then went through a roller coaster of executive changes, is back on the right, and has great potential if development continues.

Extremely Flexible Platform, Easy to Code in, Tons of Plugins/Developers, Great Support from most Miva Staff. Dedicated Account Managers.

There are tons of small little nuances about the software that just make things so much more difficult. Especially in regards to bulk product editing. It is getting better, but just not there yet. Some customer support staff/account manager do not seem very knowledgeable or driven.

we had been Miva users since Miva4 and recently upgraded to Miva9. It was a disaster in so many ways. I had to pay a license for each of our staff of $50 per month called a seat license. So if 3 people work on your store concurrently during the day - shipping, customer service, admin-- that is $150 per month additional. Then there is the limit on band width. The more visits, the more you pay. If you have large images as we do, the bandwidth goes up as does your monthly fee. In today's world an commerce platform should not cost this much for what you are getting. Now for the image manipulation by Miva. They have this weird algorithm of resizing images and it does not necessarily fit within the scope of the product page. So our images did not blend well with one another which threw the whole design off. The SEO fields are weak. The categories are confusing to work with. We finally gave up on miva9 and went with another platform. Almost forget, their technical support is almost non existent. Took 3 days for an answer via email and you can never get through on the phone. Since leaving miva9 I have tried 2 other eccomerce platforms and their prices and performance have been superior to miva9.

Miva has been by my side over the last ten years of my e-commerce journey. The product allows me to customize and run my site in the way I want, and the support I receive when needed solves all problems that I may face in using the software.

There are some minor features I would like to see implemented that some competing products have. But overall, the software and the hosting is a good value for cost.

The reason I stay with Miva is the EXCELLENT tech support. It's professional, capable, and patient. I've dealt with [SENSITIVE CONTENT HIDDEN] in the past and found here truly excellent. One of the reasons I stay with Miva

Software works and if not, customer support will help make it work

Frequent dfficulty in logging in requiring a call to tech support Too expensive for a small site like mine