About Altru

Designed specifically for arts and cultural organizations, Altru is a cloud-based museum management solution that includes tools to set up merchandise store, manage ticketing and admissions, build membership database and more. Altru unifies the information required to set and achieve goals, manage program support, and track key performance metrics for stakeholders.

Altru is web-based, so information is accessible from the Internet enabled PCs, laptops, tablets and other mobile devices. Altru offers fundraising and donor management, nonprofit marketing and outreach, email marketing, customer relationship management, and event planning. It helps to streamline communication between staff and members to drive program participation and increase member engagement.<...


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Supported Operating System(s):

Web browser (OS agnostic)

32 Reviews of Altru

Average User Ratings

Overall

4.05 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(11)

11

4 stars

(14)

14

3 stars

(5)

5

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 32 results

June 2018

William (Bill) from Kohl Children's Museum of Greater Chicago

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

After 8 years we have found the promised land!

Pros

The support and the solution go hand in hand. We went "live" just over 12 months and we are learning more and more everyday on how we can leverage the solution. 100% integrated with our accounting. Blackbaud has setup a platform that is engaging and interactive for users to connect with others in the community as well as developers. The solution is improving and so are we.

Cons

Sometimes we find development improvements that seem critical to our organization to take longer then we would like. But we live in a day of instant gratification and once recognized we can be patient.

July 2019

Adam from THE MARINERS MUSEUM

Verified Reviewer

Company Size: 51-200 employees

Industry: Museums and Institutions

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

A complete non-profit fundraising and ticketing tool

Initially, we saved tens of thousands of dollars migrating our POS, CRM, and online ticketing platforms to the single Altru platform. We've never regretted it. That was about seven years ago, and we're still happily using it. Altru generally does everything we want it to do. It's great for admissions and event ticketing but not a great tool for email marketing or running a gift shop, though it does send bulk emails and allows you to sell merchandise. If you have an email marketing tool or gift shop software, keep it.

Pros

All our donor, patron, and visitor information is in one place, secure in the cloud. We rely on Altru to keep all our sales, donor, and member records together so we can see all the ways our constituents connect with us. This also makes reporting much easier, having all earned and contributed revenue recorded in one database. This also makes training easier, as there's only one system that many of our staff need to learn and interact with, everyone from ticket sellers to fundraisers. Finally, using one cloud-based system requires fewer administrators and no server hardware, streamlining staff and IT costs.

Cons

The financial and revenue setup can be intimidating, since there's a general ledger behind all the sales and revenue transactions. A general ledger must be set up, fiscal years created, transactions mapped, payment types created, payment methods created, etc. It can be daunting without a background in accounting or bookkeeping. You will need a trained financial professional to help oversee the financial configuration. Blackbaud will help you set this up initially, but you will need someone knowledgeable to oversee those parts.

Reasons for Choosing Altru

We talked to museums using Tessitura, and they were frustrated by their need to constantly customize it.

November 2015

Dan from MOHAI

Industry: Fine Art

Time Used: Less than 12 months


Ease-of-use

3.5

Customer support

5.0

Functionality

3.0

November 2015

Jack of all trades, master of none

Pros

It has allowed us to consolidate almost all of our operations into one database and get a more complete view of our patrons and donors! They are constantly updating it, which is good! And their support team is excellent.

Cons

Like my title suggests, you will most certainly find frustrating things about this product. The biggest letdown of this product is the merchandise module. Do not expect to be able to use it unless you run a very small gift shop. My larger frustration is that Blackbaud's teams didn't seem to communicate with each other or take lessons learned when building different products. Raiser's Edge is a leading product in the development world, Altru should have essentially been built around Raiser's Edge with the additional features needed for an Arts & Culture org, but instead they built an entirely different system with it's own quirks and issues and lacks functionality that Raiser's Edge has. As I understand it, though, Blackbaud is working hard to change this, as well as unify their product line, so this review may change soon enough!

February 2019

Lisa from The San Diego Museum of Art

Company Size: 51-200 employees

Industry: Museums and Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Awesome!

Originally purchased with ticketing in mind, the entire organization uses Altru for fundraising, notes, accounting interface, membership, events, donations, analysis and reporting. It has given the ability for staff to know about the donors & ticket buyers and how they interact with the organization. This opened up the lines of communication for staff allowing everyone to work together.

Pros

Altru has everything in one place. No reason to have multiple databases and separate spreadsheets not talking to each other. Invited your constituent to an event, they gave a donation, bought a ticket, they became a member, received a mailing? It's all there on the constuent's page. Notes, relationships, interactions, documents uploaded are all in that constituent record. The canned reporting for membership and sales is good and is easily supplemented by specific queries that you build. Customer Service is incredible. Besides knowledge bases, an awesome community for sharing and getting info, the chat service is incredible. They actually solve issues and answer questions with real experts.

Cons

The online webforms are very basic and could be better to help with the user experience. The email directly from Altru is cumbersome and not user friendly, which is sad since it does give the ability to be shown in the constituent record. But I hear they are working with Mail Chimp to streamline this.

December 2018

Chelsea from The Mariners' Museum and Park

Company Size: 11-50 employees

Industry: Museums and Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2018

Altru does it all!

I have been using Altru for about a year in a database management position. There were so many training resources available when I first started, and continued support from our account manager and chat support. There is an article for every problem I could run into. It has been a great experience learning how to use this database and implementing the use of awesome features that we weren't previously using!

Pros

I love that my company doesn't have to have many different databases to perform various tasks. Altru allows us to have a complete 360 view of our organization and our customers. We use it for all of our CRM needs - ticketing, programs, special events, donors, memberships, revenue reporting, etc. The support available through the parent company Blackbaud is so helpful for working out the kinks, as well.

Cons

This software is very expensive. Especially since the primary organizations who use Altru are non-profits.