Daxko Operations
About Daxko Operations
Daxko Operations Pricing
Please contact Daxko directly for pricing information.
Free trial:
Not Available
Free version:
Not Available
Other Top Recommended Nonprofit Software
Most Helpful Reviews for Daxko Operations
1 - 5 of 64 Reviews
Uchenna
Verified reviewer
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2018
Intuitive and Reliable
Excellent reports and functionality
PROSDaxko is the gold standard of CRM tools. Every option is configured to where you expect it to be. Our IT Dept has integrated into our systems and I am working with vendors to use it with external software.
CONSthe Mass amount of options and features it is easy to get lost discovering new reports and new ways of doing the same thing.
Melinda
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2024
Daxko at the Y
I like this system overall. It is very user friendly, and at my age, that is very important!
PROSI like the ease of use of this product. It is far easier than our previous product.
CONSThere are still bugs to be worked out. For example: when a member's card is declined, the account should be frozen, instead of continuing to charge month after month before being settled. I also find accounts that are system terminated for no apparent reason. Usually associated with an insurance-paid account.
Reasons for switching to Daxko Operations
I don't know. The decision was not mine, but I approve.
Amieris
Civic & Social Organization, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
3
Reviewed January 2022
Inflexible Billing Software
My organization uses Daxko software for childcare billing, health and wellness gym members, we have Daxko Engage, Mobile, and Operations. It will be my suggestion that when the terms for these contracts end to not renew. It would be better to have 4 different systems that can talk to one another, than one inflexible bohemeth limiting what we can do.
PROSThere is a pretty in depth help website, customer service is responsive, and the concierge support services are overall very beneficial to learning the system.
CONSOverall, I find Daxko to be a cumbersome software to learn and onboard new members on our team with, moreover, it is an inflexible system for tagging, organizing, and pulling member data. The software itself does not hold data so it is difficult to look back on metrics a year (or sometimes) a few months later. We have to buy additional software systems to do what Daxko cannot do- which adds to cost. The years long contract agreements, means you have to get used to (and build systems around) something that is just not working well (or pay out the contract- not feasible for a nonprofit) To get in depth customer support, you have to pay for concierge package with their team (who are very nice and kind people). Nevertheless, we wanted to delete a large batch of inactive club members out of our system, and there was no easy way to do that, we reached out costumer support and they sent us a price estimate of hundreds of dollars. Unless you have a team committed to never turning over, learning the system in and out, and making airtight systems around it- it would not be my first choice.
Reason for choosing Daxko Operations
I did not choose this product. I was grandfathered into it in a new role.
Barbara
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Works well
From the accounting world I came from, we used a business version of Quickbooks. This is way different but is very effective.
PROSHas become more user friendly over the last 5 years. System is consistent and reliable, very few outages or lengthy waits for the system to come back up.
CONSLimited edit rights after posting a transaction.
Vendor Response
Hi Barbara - thank you so much for taking the time to leave this feedback! We're glad to hear that you find Daxko improving the user experience since onboarding. I am curious to hear more about what type of items you would be interested in editing after a transaction has been posted. If you don't mind shooting an email to support@daxko.com with "ATTN Rachel Haney" in the subject line to kickstart that conversation. Thanks!
Replied March 2024
Natasha
Non-Profit Organization Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2024
Great product, but it has to be USED
I do enjoy it. If you use all the features - it's a great product.
PROSI do like the ease of finding the reports I need - but sometimes it takes a bit to find tehm.
CONSI have worked with Daxko now for over 20 years - - customer service is lacking.
Reason for choosing Daxko Operations
At the time Daxko was the best rate - - implementing new systema are not always easy.