Doubleknot Software


 

Doubleknot is a cloud-based operation management suite of products that helps nonprofits streamline online registrations, memberships, reservations, donations and ticket purchases to manage awareness of their mission and programs. The solution is suited for zoos, museums, aquariums, clubs and associations and other types of mission-based organizations of all sizes.

The products can be customized to conform to existing business processes, as well as integrate third-party fundraising, ticketing, email marketing and other applications.

Doubleknot's communications tools help businesses manage email marketing and communications tasks with donors, participants, volunteers and other supporters. Template-based newsletters can be used for appeals, event announcements and other promotions, while list management features enable organizations to target groups with filters such as interest and location. Analytics tools are available for tracking and reporting on important marketing metrics.

Support is offered via phone, email and webinars.

 

Doubleknot - Administrator interface
 
  • Doubleknot - Administrator interface
    Administrator interface
  • Doubleknot - View program and event availability
    View program and event availability
  • Doubleknot - Registration information
    Registration information
  • Doubleknot - Calendar tool
    Calendar tool
  • Doubleknot - Select add-ons at checkout
    Select add-ons at checkout
  • Doubleknot - Mobile-friendly
    Mobile-friendly
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

9 Reviews of Doubleknot

 

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Software Advice Reviews (3)
More Reviews (6)

Showing 1-3 of 3

Chris from BSA Troop 833
Specialty: Other

March 2015

March 2015

Use it to track registrations for scouting events.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is flexible, and it's able to be used for a number of different events. It is easy to track and change participant information.

Likes Least

When there are errors, it takes quite a while to correct.

Recommendations

Use it for multiple events before making a final analysis.

 
 

Thomas from Radisys
Specialty: Other

February 2015

February 2015

Okay tool, has a few limitations, but the platform is user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Friendly UI. Friendly to end users as well.

Likes Least

There are limitations to the user interface, specifically, the merging of a similar user account doesn't appear to work.

Recommendations

I don't have any recommendations for other users.

 
 

James from Lockheed Martin
Specialty: Corporations

February 2015

February 2015

Ease of registering for an event

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Doubleknot will save your contact information and all events you have previously registered for.

Likes Least

A service fee is required to pay online, no fee if you can print the invoice and hand carry it to the event owner.

Recommendations

Try linking a checking account and the service fees can be avoided (usually).

 
 
 
Showing 1-6 of 6


July 2018

July 2018

A bit cluttered at times, but widely useful and streamlines operations quite well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Extensive and versatile enough to be used across the full team, here at a museum with a staff of 50 and annual visitation of 125k. It's great how one platform can be of use to membership, donor relations, programming, archive and collections, front-line, and much more. While it takes a bit to learn, the support is good and the software is familiar to other institutions as well, which always helps.

Cons

Internal and external language can be a bit more complex and wordy than necessary, which sometimes leads to sifting through information with staff and/or patrons. Transitioning from one platform to another is always a challenge, but Doubleknot seemed to generate many odd-looking/incomplete records on past donors, members, and constituents.

Review Source: Capterra

  Response: Doubleknot, Doubleknot Inc.

Date: August 2018

August 2018

 

Thanks for the review! We¿re glad to hear that Doubleknot is working for so many different departments. We¿d like to know more about the issues you¿re having with constituent records. I¿ve forwarded this to our support team; please call them at (408) 971-9120 or email Support@doubleknot.com to discuss.

 

Michele from Girl Scouts of Central Texas
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Doubleknot does a great job managing our weekend camp reservations, summer camps, and programs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Shorter time to set up, can do everything I would need it to do.

Pros

Ease of use for customer, drastically shortened setup time of summer camps, lots of options to set up programs, like that all our programs and camps COULD be in one place if we were not already using another system for most of our programs.

Cons

Cannot schedule reports, do not like the way the orders look in back office, sometimes confusing to follow the transactions in an order, do not like items of same order to have their own order number. Accounting system needs work, does not work well for accrual based accounting system.

Review Source: Capterra

  Response: Doubleknot, Doubleknot Inc.

Date: June 2018

June 2018

 

Thanks for the review! We're glad to know that setting up summer camp is much faster now and that Doubleknot is doing a good job with programs, summer camp registration and weekend property reservations! We'd appreciate the opportunity to work with you to see if we can resolve the issues regarding orders, transactions and especially accounting. I've forwarded your comments to our support team; please contact them at Support@doubleknot.com to discuss ways that they can be addressed.

 

Ali from Queens County Farm Museum

April 2018

April 2018

Workflow, efficiency, registration, & ability to analyze program data have all been improved with DK

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We like that we are able to make changes ourselves, without too much time or trouble. The automated features (payment reminders, etc) save our staff time, and have increased the ease and efficiency at which we register programs and receive payments from our visitors. The reporting features are also hugely useful for tracking financials, scheduling staff and looking at our programming using the multiple calendar view modalities.

Cons

Our visitors sometimes report that they struggle with online registration, making payments online, or understanding how to do so. From the point of view of a registrant (who does not use the software daily like we do) the software can be wordy or confusing to users at times.

Review Source: Capterra

  Response: Doubleknot, Doubleknot Inc.

Date: April 2018

April 2018

 

Thanks for your review! We're sorry to hear that your visitors sometimes struggle with registration. Doubleknot does have dozens of custom configuration options (so you can fine-tune registrations and reservations to match your business requirements) and there may be some settings to adjust that will simplify the process for your visitors. Please contact our support department at support@doubleknot.com to review your setup and discuss ways to address this¿we definitely want signing up for your programs to be as streamlined as possible!

 

Theresa from Girl Scouts

February 2018

February 2018

works great with property reservations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very user friendly. Customer forward information is helpful and reporting is easy to access. Love it for all our properties

Cons

Would like the payment side to work better with our current system to avoid additional withdrawals that are not able to be monitored

Review Source: Capterra

  Response: Doubleknot, Doubleknot Inc.

Date: June 2018

June 2018

 

Thanks for your review! We're glad to know that Doubleknot is working so well for your property reservations. I've forwarded your comments to the support team, and we'd appreciate the opportunity to resolve your issues with payments and withdrawals. Please call or email them at Support@doubleknot.com to discuss ways that the issues can be addressed.

 

Christine from GS Nor Cal

September 2017

September 2017

Great for data management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy it is to pull information from double knot to create roster and access information. I like that I am easily able to check registration numbers and waitlists. We use double knot for everything from registration for events to property reservations and it is one of the easiest programs I have used.

Cons

Sometimes it can be difficult to find a certain registration when families do not give me enough information, I wish there was a feature that would allow for close spelling or nick names to be searched ex. I am searching for someone named Amanda but they registered under Mandy.

Review Source: Capterra

  Response: Doubleknot, Doubleknot Inc.

Date: June 2018

June 2018

 

Thanks for your review! We're glad to know that Doubleknot is working so well for your program. I've forwarded your comments to the support team, and they have some suggestions about how to find registrations more easily. Please call or email them at Support@doubleknot.com for more info.

 

Theresa from Girl Scouts of Citrus Council
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Amazing Reservation System!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Doubleknot has made our workload incredibly easy. The set up was the most time consuming part of the project, but well worth it. Works great for customer facing as well as internal. Great Purchase! Thank you!

Pros

Has everything in one space, takes care of billing

Cons

Some of the overall booking when administration needs to override specific dates that already have information

Review Source: Capterra