eTapestry Software


 

eTapestry from Blackbaud is an online fundraising and donation management solution designed for small and midsize nonprofit organizations. The web-based solution helps organizations to streamline their fundraising activities including reaching out to potential donors, scheduling and organizing fundraising events.

eTapestry is a web-based solution that can be accessed anytime from any internet enabled device. The solution offers robust membership management tools to run membership programs, track member contributions and manage member contact details. The solution provides a comprehensive event management functionality to create event schedules, plan activities, send e-invites and sell event tickets and merchandises online. With built-in social sharing tools, event organizers can share event posts and updates with their online community or invite participation from a larger audience.

eTapestry is available at a monthly subscription with zero upfront costs and 30 days free trial period for product evaluation. eTapestry helps nonprofit organizations raise funds using an online tool without getting into the complexity of an on-premises software installation.

 

eTapestry - Dashboard
 
  • eTapestry - Dashboard
    Dashboard
  • eTapestry - Reporting
    Reporting
  • eTapestry - Top donor report
    Top donor report
  • eTapestry - Data health scorecard
    Data health scorecard
  • eTapestry - Donor profile
    Donor profile
  • eTapestry - Query options
    Query options
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

189 Reviews of eTapestry

 

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Software Advice Reviews (146)
More Reviews (43)

Showing 1-20 of 146

Julie from Heritage Hill Foundation
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Painful learning process

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Etapestry needs to be more user friendly. 9 out of 10 times their chat can't even help, and I have to wait for a higher level and sometimes they need to get back to me, which they eventually do, but too much time wasted.

Pros

Generating letters off of each donation. Being able to run queries. I like the address updates and a lot of the user defined fields.

Cons

Way too many layers/dynamics. Next to impossible to figure out many of the compound queries without help.

Review Source
 
 

Mansoor from Best Buddies International
Specialty: National Organizations
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Perfect if you dont have a dedicated data team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Online based platform which makes it very accessible across any operating system and browsers. It has great reporting tools and pre built reporting templates.

Cons

While its very easy to use for small orgs, its not the ideal for orgs with millions of records because it does not have the necessary data management tools to keep the data clean.

Review Source
 
 

Becky from Fox Valley Lutheran Homes Inc.
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

eTapestry - Great Development Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software beats anything else we looked at, cost-wise, and job-wise. Overall, I'm very happy with it!

Pros

There are so many features and you can do so much with it. If you don't give up, it will do just about anything for you. With the chat options, and instruction available, you can learn to do almost anything you need to do.

Cons

The set up in the beginning wasn't as cut and dried as I thought it was going to be. Queries are still puzzling at times, but there are options available for help. The data is all there. It's just getting it out in the right format that can take a while...

Review Source
 
 

Ashley from STARS
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Worst. Experience. Ever.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I am not a fan of eTapestry by any means. The support is lacking and their help guides are very confusing and complicated to use. This is also not a platform where you can expect to learn intuitively, which poses a problem!

Cons

Honestly, there was nothing about eTapestry that I enjoyed using. I am happy that we migrated from this platform.

Review Source
 
 

Laura from ECHO
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Much more user friendly than some of the larger programs

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The program makes more sense when learning how to add and track accounts. It is more user-friendly than Salesforce.

Cons

There are some limitations if you plane to grow quickly but for most non-profits it will handle all your accounts.

Review Source
 
 

Dawn from Safe Harbor
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

eTapestry is a very useful for successful fundraising

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This software has the capability of reporting on so many things. From donor retention to volunteer hours, you can set up your own fields and track what is important to your organization.

Cons

It can be very challenging and tedious to learn how to queries and reports work. There are so many criteria that have to be set correctly to gather the information you need.

Review Source
 
 

Kristy from Safe Place of the Permian Basin
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer services is always helpful

Pros

Able to have family records not only individual records, user friendly, can build specific reports that contain only the data you need

Cons

Building reports are time consuming, you have to build a query for the data then build the report that will use that data to run your report.

Review Source
 
 

Pat from Ethos Education Group
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

eTapestry's new features

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Love the latest feature, allowing you to sign into Blackbaud and eTapestry simultaneously, making easier to navigate both.

Cons

Still unable to cut and paste an outside documents, picture or wording into eTapestry. This would assist me when creating newsletters and other documents.

Review Source
 
 

Laura from GrantLinkX
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

eTapestry Donor Data Base

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall great software

Pros

eTapestry is an economical donor data base that is provided through Blackbaud systems. It is a great price for all the features and functions it has. It can store and track all data on donors both individual and grants.

Cons

While the software and database can track grants it is easier and more useful to track individual donors. Matching funds are a bit tricky to input and events are another feature which are a bit tedious and difficult to track.

Review Source
 
 

Justine from The Catholic Foundation
Specialty: Faith-Based Ministries
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

The best for smaller organizations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Such an easy interface to maneuver. It makes managing donors and tracking gifts as easy as possible, while maintaining an attractive interface. Customer support is cool because a primary function is for support to be given by other users, people who know the software and may have overcome struggles like you are enduring. It creates a community in the nonprofit sector.

Cons

It might be too simple for larger organizations, but it's functionality is just as applicable for larger groups as it would be for smaller! Customer support will get you through any hassle.

Review Source
 
 

Betty from Edward Consulting
Specialty: Churches
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I looked at this software for a nonprofit client

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I considered this software as it was a solution for associations seeking to reach donors, nurture member relationships and track goals. But for the nonprofit I was working with they did not need to nurture member donors as they felt they did that already without this software

Cons

This software had many features that the nonprofit I was consulting for did not necessarily need. It is feature rich

Review Source
 
 

Kathryn from Boley Centers, Inc.
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Expensive platform with increasing costs and long contract periods!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Unfortunately, eTapestry is just not easy to work with as they were in the beginning when we started working with them in 2011.

Pros

At first I loved eTapestry for its great support and a la carte options. It is definitely a robust system.

Not so much anymore since they are now part of Blackbaud. They now bundle options and railroad agencies into long contracts to get single features that used to be available a la carte.

Cons

All of the above, plus their communications tool is not the best. It would be better if they integrated with a marketing tool like Constant Contact and included that in their packages. The maneuvering through the system is clunky and not at all intuitive.

Review Source
 
 

Chris from Teatro Nuovo
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We're still in the early stages of setting up our database but so far every question I have had has been answered by an online "how to" page from Blackbaud. They have been really helpful for me.

Cons

I think setting up a "household" should be easier. Maybe it is because I am new and still trying to figure out the best way to do it but there seems to be too much manual work to create a joint account.

Review Source
 
 

Robyn from Sisters of St. Francis
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

ETapestry for NonProfit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Data conversion from ResultsPlus was excellent. The specialist worked with us to make sure all the data was correct and matched or improved upon how it was organized. The process also helps you become familiar with the software. So, once completed, we were able to start using without much disruption.
We've been successfully using it for over a year. Overall, it is user-friendly, with great support. Our account manager is wonderful and helps with issues/questions; checks up from time to time. Online resources/tutorial great and help navigate some of the learning curves with reports, mailings, etc.

Cons

We got an odd impersonal e-mail with a link to view our invoice.It would be nice to be able to pull it up online via our Blackbaud Account Site. Support was slow when we had a question with invoice and not easy to manage/review.
Not the best for e-newsletters - it's a little clunky to design with limited templates. We stayed with Constant Contact, but there are good integration features with eTapestry.

Review Source
 
 

Amanda from St. Joseph Catholic School
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

eTapestry has helped us to keep all of our donor information in one easy to use datatbase.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ability to easily print out specific and detailed reports when needed has been extremely helpful.

Cons

At first it was a bit overwhelming trying to figure out how to print a specific report for a specific need, but after some trial and error, it became easier.

Review Source
 
 

Kerri from Creative Capital
Specialty: Arts & Cultural
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Streamlined Fundraising Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Etapestry has helped our small development department in big ways! It's ease of use was critical for staff who had not used professional fundraising systems before. They were able to get on and get started right away.

Pros

Dramatically cuts down administrative time with auto functions, which was essential for our small development team so that they can spend time on cultivation vs. wasting time updating spreadsheets and processing donations. Easy reporting and querying has enabled us to better assess our efforts and returns. Great donor tracking functions ensure things are slipping through the cracks. The auto reminders and calendaring are super helpful. The seamless integration with online giving was also a blessing.

Cons

The only con is that the online fundraising interface is a bit limited design-wise, without additional cost.

Review Source
 
 

Kelly from www.alabamarivers.org
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Perfect customer service and help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We use eTapestry for all of our donor and fundraising needs. We have used many other products and have never been satisfied until now. Every function we need - and many we didn't even know we needed - are included in eTapestry. Even more than that, whenever I have a question or can't figure something out, their online help is available and can quickly and effectively solve any problem or challenge I have. I HIGHLY recommend eTapestry for your fundraising and donor relation needs.

Cons

I don't have a single con after using them for 3 years! The only small tiny downside would be that I wish there was an app I could check from my phone.

Review Source
 
 

Tony from Charleston Pride
Specialty: Public Broadcast (TV & Radio)
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Great starter CRM, wish the forms were more flexible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It’s a great product for us just starting out with a CRM and moving away from excel sheets and CSVs.

Cons

-The forms aren’t truly embeddable but just an iframe instead. Should work like OLX
-The forms can’t take payments on behalf of orgs. Makes it difficult for us since we work primarily with organizations and not individuals.

Review Source
 
 

Aaron from Museo de las Americas
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Excellent Non-Profit Museum Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very nice product!!! It is easy to use and great for tracking museum data: memberships, visitors, artists, etc.

Pros

I love the journal entry ability. It is easy to use and a nice way to keep track of promotional emails sent.

Cons

There are many functionalities that require additional programming or knowledge. It would be nice to know how they work. A nice summary of the functions would be nice to have, so that we are aware of what we are working with. There may be functionality that would benefit us, but we are unaware of it.

Review Source
 
 

Ruth from McLean Dawson Consulting
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

eTapestry - is it for you, without a rep?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I can recommend - you have to decide and you management without a Lindsey

Pros

I like eTapestry but I have to confess that when I started at an organization using it I had the benefit of an assistant who knew the product inside and out and got me started almost immediately actively working with the software. It is intuitive so I only had to query my wonderful colleague, on occasion. I was excited at what was possible to accomplish (with some add-ons).

Cons

Again the confession: if I did not have rep on board would I have been able to be operating the system my first week. I had used similar products before and am not really a novice. I did reach out during that time to eTapestry for support but it was often slow enough that I figured everything out without their help

Review Source
 
 
 
Showing 1-20 of 43


December 2018

December 2018

Too Many Limitations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If you are only dealing with donations, this may be a good option for you, but I work for a membership organization, and not long after I was hired, I convinced the organization to scrap eTapestry for something better suited to our needs.

Pros

This database is easy to use. If you've ever used another donor management system, you'll find it pretty intuitive. You can build decent queries and create tons of data points you want to track.

Cons

Everything has to be done manually, and it can take some time. I wouldn't recommend this to a membership organization because of the time involved logging renewals. There is also a really not so awesome template you have to use create all of the products you want to offer, including donations. It's a hassle for the organization and the donor.

Review Source: Capterra
 

Helen from 3W Medical for Women
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Worst system ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Etapestry is holding me hostage with a product I no longer use. Its outdated system has been causing me so many issues that it's eating in to my funraising time for my nonprofit. They won't let me cancel my contract even though I don't want to use their product any more.

Pros

It worked for when I needed it to work. But my organization has now outgrown the system.

Cons

Cusomer support and outdated database. Not user friendly.

Review Source: Capterra
 

Kelli from EVERGLADES LAW CENTER INC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

eTapestry for Donor Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

eTapestry has a lot of great cloud based functionality for keeping track of your donor database, sending communications, running reports on interactions with donors, etc.

Cons

It's pretty pricey for smaller not for profits.

Review Source: Capterra
 

shannon from Non-Profit Organization
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

eTapestry for non-profits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

eTapestry is very useful for even small non-profits in terms of moving donors through cycles of giving and being able to thank them appropriately and within a good timeframe.

Pros

For me, the best thing about eTapestry is being able to use it from anywhere and not worrying about site licenses or purchasing updates.

Cons

It can be quite hard to move data over into eTapestry due to a lack on intuitive functionality. However, the customer service is quite easy to use and they have been able to help me/my staff every time.

Review Source: Capterra
 


November 2018

November 2018

eTapestry - Think Twice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am currently using eTapestry, and have been loosely working with it for a couple of months. I am still trying to deduce how to issue tax receipts for my recent gala. Not intuitive at all.

Pros

I like the name. I do like it's ability to set up event ticketing. I don't like much else.

Cons

eTapestry is not a very intuitive database. It's Query ability is clunky and over-complicated.

Review Source: Capterra
 


October 2018

October 2018

eTapestry

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Great system for the value. Very additive.

Cons

It is tough to get quality customer service.

Review Source: Capterra
 


October 2018

October 2018

eTapestry Non Profit Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very cumbersome and took a long time to learn all the aspects of the software. I still do not feel like we were able to utilize the system to its fullest potential.

Pros

Accessibility and ease of data entry. I also liked the templates that were available for newsletters, emails and etc.

Cons

Creating reports was not user friendly.

Review Source: Capterra
 


August 2018

August 2018

eTapestry for basic needs

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is very basic and thus, easy to learn.

Cons

Because it's a basic software, the functionality is not as extensive as some other software suites.

Review Source: Capterra
 

Lisa from Kids and Canines
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

e-Tapestry: Non-Profit Software for 10,000 or less donors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When I worked for a small non-profit we used e-Tapestry successfully. It was a tremendously helpful to establishing our development pyramid and where our team should best spend our time to be successful.

Pros

This software allows you to track, research and analyze donors. That means you can project revenue, cultivate more effectively and have a better communicative relationship with your donors.

Cons

In non-profit, development professionals use many different types of software. I see eTapestry as the entry level software with an eventual graduation to Raiser's Edge.

Review Source: Capterra
 

Jasmine from Martinez Street Women's Center

July 2018

July 2018

I've previously used eTapestry for donor database management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about eTapestry is the ease of functions. As a donor database system, it is easy to pull reports for specific things.

Cons

What I like least about eTapestry is the importing. This product is great if you are the first one to use but if you are being added in you just need to make sure that you understand how your company uses it. Information can get mixed up quickly and can do more harm than good.

Review Source: Capterra
 


June 2018

June 2018

I've used eTapestry for five years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's almost infinitely customizable and is pretty powerful. If you know how to use it, you can track and report on really good data.

Cons

The software is stuck in the 1990s in terms of its design and technology. It can be very slow and is terribly unintuitive for a new user.

Review Source: Capterra
 

Aimee from Branches, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

We use this software to manage the donors, supporters, volunteers, etc. for our non-profit.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

It a good, basic tool for housing all of your client, customer or supporter contact information and activity.

Pros

Its an inexpensive way to manage donor and supporter activities. It also allow us to bulk email and communicate to our audience. We can design a nice email with graphics and it is fairly easy to set it up and send it out.

Cons

It is a little clunky in that the categories and drop-downs aren't customization. You basically have to get with your team (or those responsible for entering data) and decide how to use their established categories to fit the data you want to collect in order to have it be consistent for each person's information that you enter.

Review Source: Capterra
 

Spencer from Roadrunner Food Bank
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Slow loading times, yet valuable, helpful, and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits that I get from eTapestry is a giant database that can easily access each user by using a simple 1 to 6 digit entry recognition. Being able to store all this information online as opposed to locally also benefits our organization due to eTapestry's massive storage.

Pros

I like the most the fact that one can search for a client's account by their account number, with a / before it, and find any given person within the account instantly. This sort of number-orientation makes the software much easier to integrate for importing data, especially when importing hundreds of account updates and journal entries at a time.

Cons

I like the least how slow the software is. Perhaps this is because my company is utilizing the maximum account storage (we have 100,000+ accounts on file). When clicking on someone's name, there is a loading time of 3-5 seconds. When attempting to enter a gift or a journal entry from that person, there are 2 additional loading buffers of 3-5 seconds depending on the activity within the company at that time. This severely slows our process of data entry, preventing data entry from being smooth and fast.

Review Source: Capterra
 

Jake from Mustard Seed Network
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

eTapestry is a good (not great) system for what we needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to track and communicate with our donors through this system. The reporting functionality is amazing for the price, and after a user has invested quite a bit of time into learning how everything works, the system has many capabilities that have been extremely useful for our organization.

Pros

We like the tiered permissions (security groups) function, which set this system apart from many other offerings in the donor management arena. The customer service has always been great when we've had problems. The reporting capabilities of eTapestry are absolutely incredible.

Cons

The software is not always intuitive, and it's only easy to use after lots of time has been spent learning its layout and functionalities.

Review Source: Capterra
 

Karen from Sisters of the Presentation of the Blessed Virgin Mary
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Highly recommend eTapestry for your fundraising software. Absolutely worth the money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to set up queries, fast reporting features and an increase of donations because we have more time to focus on the donor and not the software.

Pros

Blackbaud's eTapestry is highly functional and very easy to use. We have almost 7,000 records in the eTapestry database. We found for queries, reporting and lists we are able to create these quicky to return the information we desire. Also, there are customizable features that we use frequently for our specific donor interests.

Cons

Our organization does not have anything negative to say about eTapestry. The service is fabulous and so is the product. We wish it were a lower cost, but feel we get the value out of the software.

Review Source: Capterra
 

Amanda from Wisconsin Women's Health Foundation

June 2017

June 2017

Our database of donors is easily accessible and editable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the account creation and intuitiveness of the software to manage duplicates. I often use this feature to double-check names and relationships for multiple other uses.

Cons

It's really difficult to understand how to run queries and feel like your data is complete sometimes.

Review Source: Capterra
 

Morgan from The First Tee

February 2017

February 2017

eTapestry for non-profits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not bad, wish it could be a little more modernized with it's functionality as far as email blasts, etc.

Review Source: Capterra
 

pamela from Hollister House Garden

January 2017

January 2017

the absolute worse customer service ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small public garden who recently purchased a 3 year subscription to eTapestry. Don't be fooled by the smooth sales pitch - the service is appallingly bad. We purchased what was sold as unlimited phone support at an additional cost. One month later we still have not been able to get a call answered. When we call there is a message saying we are not entitled to phone support despite the check having been cashed one month ago. Contacted them again this morning - still waiting 4 hours later for help - currently on hold. It may be a decent program but there is no help getting it set up. Buyer beware!!!

Review Source: Capterra
 

Tim from Global Teen Challenge

January 2017

January 2017

Its like flying a rocket

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I know it sounds like a lot of fun ... but you have to have MBA from Blackbaud U to really make it work. If you are a small organization, working with a team of volunteers , or you have low skill employees ... this is not the system for you. (Don't get me wrong, for a large organization with a team of dedicated database workers ... this is the most powerful system out there ... but for the small to mid size organization ... scale back to something a bit easier to use.

Review Source: Capterra
 

Ashley from CAFO

January 2017

January 2017

Good Tracking for Smaller Non-profit Organizations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

eTapestry is a good constituent management system for a smaller non-profit organization. Our organization has grown in volume and complexity very quickly. This unexpected growth has made tracking a bit more involved than our small team can handle. But with that said, I believe eTapestry has a great capacity for detailed tracking that would help any non-profit as long as it's set up in a way that allows for growth.

Review Source: Capterra