Faith Direct
About Faith Direct
Faith Direct Pricing
Tiered, based on church size.
Starting price:
$325.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Faith Direct
1 - 5 of 72 Reviews
Carol
Religious Institutions, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Faith Direct User's Perspective
Doing tax statements is a breeze with this software. I have access to a ton of information about our parish at my fingertips
PROSThis product is easy to use and provides a great source of financial information for our parish.
CONSCreating my own reports can be somewhat frustrating when I have to toggle between "member" and "family" to get pertinent information. To get the 1 piece of information I need--Active Family- I have to get the Active Member--way more work to delete multiple family members.
Reason for choosing Faith Direct
no other choice
Reasons for switching to Faith Direct
To be inline with other parishes in the Archdiocese
Sarah
Non-Profit Organization Management, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Faith Direct helped us increase our offertory!
We have enjoyed a substantial increase and overall consistency in offertory since switching to Faith Direct.
PROSThe software is user-friendly for the customers. We've had very little confusion or questions about registering and maintaining accounts. Faith Direct customer service is good and they work hard to help the organization to keep their eye on increasing usage therefore increasing offertory.
CONSThe reports could be improved. They are not as friendly to the end-user as I would wish. It is hard to extract some of the data that we want to see for statistics.
Reasons for switching to Faith Direct
Not user friendly at all and reporting systems were very poor.
Paul
Religious Institutions, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2020
Faith Direct is ok.
Early on, customer service was not so good. I judged they did not listen, and failed to recognize that the customer could be right. Customer service has gotten better. If not encouraged by the Archdiocese, we likely would not have made the switch from WeShare. Now we stay with Faith Direct because it would be a lot of work and trouble to convey change to parishioners. Faith Direct is “ok” but not a “wow” experience.
PROSThe monthly summaries we receive are easily tied in with our bank statements. Our bookkeeper is a fan.
CONS• Reports are very limited. • The ability and flexibility to look up or edit parishioners information and giving is limited. • “Weekly” giving means amount is multiplied by 4 or 5, but withdrawn once a month.
Reason for choosing Faith Direct
Encouraged by the Archdiocese
Reasons for switching to Faith Direct
Part of a pilot project for the Archdiocese of Oklahoma City
Angela
Religious Institutions, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2020
Good software for online church giving
Overall my experience has been positive as a user and as an admin. The staff is always helpful and responsive.
PROSIt's easy for the user to set up an account and give automatically and/or pay for events. It's increased our online giving a great deal.
CONSIt's a little buggy. Setting up an event takes several steps and doesn't always save correctly. And every time is saves, you have to click back into the event.
Reasons for switching to Faith Direct
I believe Faith Direct was easier on the user end and incorporated into our database easier.
PAMELA
Religious Institutions, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Faith Direct Online Giving as the Vendor of Choice
Our overall experience with Faith Direct has been very positive. We have been blessed with an amazing support person who has been a great partner during our journey to use Faith Direct and to stretch the limits of the software for our needs, thus prompting improvements and upgrades. We are very pleased with Faith Direct as a software product and with the staff that have been directly involved with our organization for setup, implementation and daily usage.
PROSThe features that have been most impactful to our organization are the ease to sign up parishioners for donations, the ability to setup events and collect fees, and the assistance with monthly promotional verbiage for bulletins and social media. An additional assest to us is the 'tex-to-give'' feature that provides a 'now' giving option for our parishioners and guests to the parish. Finally, the ability to download data from Faith Direct is a file that is readily prepared for upload to other software products within our organization.
CONSThe event set-up module is somewhat clumsy at this time, but it provides the end result we sought. I am aware that an upgrade is on the horizen for next Spring. We are excited to see and use this future upgrade.
Reason for choosing Faith Direct
Faith Direct was selected as the vendor of choice due to many of the features we needed for our organization. We had a wish-list that drove the interview/review process when seeking the perfect vendor fit to St Mary Parish. Faith Direct met the majority of our wish-list needs. They were also the leading vendor in online donations and that history placed them in the top spot in our selection. The other vendors we me with, were not as advanced with the software or at a level that improvements could be implemented in a timely manner. Flexibility was missing in the other vendors, whereby Faith Direct had enough history and experience to have surpassed the other vendors for the advancement of the software product.