HelloFund
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Most Helpful Reviews for HelloFund
1 - 5 of 58 Reviews
Melinda
Verified reviewer
Events Services, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Pros of fundraising software
HelloFund has been an absolute game-changer for me and my event planning endeavors.[sensitive content hidden], in particular, has been an incredible asset to work with. His efficiency in completing tasks and his ability to assist with messaging and closing out projects is unparalleled. I have had the pleasure of collaborating with him on multiple events over the years, and he consistently delivers exceptional results. If you're looking for a reliable partner who can help you navigate the complexities of fundraising, HelloFund is the way to go!
PROSI am incredibly impressed with HelloFund. Their software has simplified the entire fundraising process and made it so much more efficient. The user-friendly interface and robust features have made managing our campaigns a breeze. With HelloFund, we have experienced higher engagement, increased donations, and better overall results. They are the true pros of fundraising software!
CONSThe only downside is that I wish I had the opportunity to work with them more frequently.
Vendor Response
Thank you so so much for your kind words, Melinda! Love working with you on these fundraising events and look forward to more in the future!
Replied January 2024
Bedina
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
HelloFund and Non-Profits
My experience with HelloFund has been wonderful. As I have rolled this product out at two separate organizations, I have a great working relationship with the support team at HelloFund. they are always on hand to help build out pages, work on upgrades and are always soliciting feedback to improve the product.
PROSThis software is great value for money. There is very little out of pocket expense to the organisations that I use it with. As well as this School I also use it with another volunteer organization that I am a Board Member on. It is very easy to use and is being improved upon regularly. for fundraising, it offers the donor to cover the cost of the transaction. Most do, which lowers the not- for - profits overhead for event fundraising as well as for annual funds. Individual fundraisers can also be set up - for example student lead fundraisers - each student can have their own fundraising page which links to the main page, and they can advocate on behalf of your school, soccer team, or other NFP.
CONSThere are some integrations and reports that I would like to be able to pull that are currently not available.
Reason for choosing HelloFund
They are local, personalized support, inexpense and ease of use.
Reasons for switching to HelloFund
Greater Giving was much more expensive.
Vendor Response
Thanks so much, Bedina!! We are continually working on updgrades for the platform. Keep us updated on any features or reports so we can create a better fundraising platform!
Replied June 2020
Jillian
Non-Profit Organization Management, 1 employee
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2020
Easy to use fundraising software for personal fundraising campaigns
We have used HelloFund for our past two fundraising campaigns that we hold in conjunction with our annual Tackle Pet Hunger pet food drive. We've had very good experiences with setting up the campaigns each year. The first year I had a few questions, which were quickly and satisfactorily answered by HelloFund. They have been very good to work with!
PROSHelloFund is very easy to set up and navigate. It's very user friendly and intuitive and integrates with Stripe, which we already use for payment processing.
CONSOverall, HelloFund is a great choice for fundraising campaigns. The biggest drawback is that you must specifically invite or manually add individual fundraisers to set up pages for your campaign. There is no easy way for an individual to see the campaign and decide to set up a page without contacting the organization or being invited in the first place. This hasn't been a problem for us, but it definitely is an area that could be improved.
Vendor Response
Thanks so much for your feedback, Jill! We are working on some updates to our fundraising platform and this is great information for us to create a better product.
Replied July 2020
Susannah
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Terrific experience with HelloFund!
Given the fact that I was the sole fundraiser on a massive black tie Gala, I took full advantage of the knowledgeable staff resources at Hello Fund. My questions were answered quickly and support was always available.
PROSCustomer service was excellent. We loved having two reps at the event to help manage check-in. The user interface was smooth. [sensitive content hidden] are great to work with.
CONSThere are some product enhancements I would like to see but the team is open to suggestions.
Reason for choosing HelloFund
The in-person event support was a game changer for us.
Reasons for switching to HelloFund
Our former online auction company was too bid and decentralized to give us quality customer support. For two years in a row, the rented credit card readers did not work and we were not reimbursed.
Vendor Response
Thanks so much, Susannah! Great to work with you on the Gala and looking forward to the event in the Fall of 2024!
Replied April 2024
Trista
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Highly suggested!
This is a very straightforward donor platform. It is easy to use and if help is ever needed for our donation or event pages, customer service is immediately available. They say you get what you pay for, but with this extremely affordable platform, we get far more than what we pay. It's user friendly, provides easy access to donor reports, integration was simple, and customer service is so incredibly helpful. There's so much to like about HelloFund there isn't just one we like the most.
CONSI do wish minor aesthetic aspects of this software was a little more advanced but regardless, it gets the job done - and well.
Reason for choosing HelloFund
Communication with customer service and resolving issues were more time consuming. HelloFund has better customer service and is far more affordable than Classy for a small nonprofit organization such as ourselves.
Vendor Response
Thank you so much, Trista! We love working with you and working hard to develop a better solution for you and wonderful organizations around the country to fundraise more efficiently!
Replied June 2020