KindLink
About KindLink
KindLink Pricing
Tiered pricing based on the company size (employees). Feature based.
Starting price:
£12.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for KindLink
4 Reviews
Moojan
Libraries, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Very good site - very helpful support
It does everything you could want it to. It's free tot he charity and does not remove a large chunck of doantions
CONSI am not sure it is still the case but I am puzzled as to why they charge debit cards as though they are credit cards
Sarah
Computer Software, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
A really tidy way to display and celebrate all our CSR activities in one place
The UI is really nice and gives us space to personalise our page with the company branding, so it's enjoyable to trumpet our activities rather than embarrassing. The platform also has lots of different options to add e.g. in-kind donations, so we're able to track many different activities under the same umbrella, which in turn makes it easier for us to analyse our own behaviour. Customer service has been exemplary - since it's such a young product, we've had really good responses to feedback and several new features have been added recently in response to that feedback which we find useful.
CONSKindLink is very focussed on the financial value of activities, which is fine for fundraisers but less helpful for in-kind donations or pro bono work - much of which we have no way of quantifying. We've had to use a slightly hacky method to add details about those sorts of activities, i.e. setting "cost per unit" to be zero, and even then the platform displays that data in an awkward way. Also, like any social network, you need to really work to make traffic happen. We've had some difficulties encouraging interest among our normal networks; I suspect it'll be a little while before enough charities are using the platform to really get dialogue going.
Rita
Used less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2018
Generally quite good, but there have been a few problems.
It's easy to use and set up. The transaction fees are relatively low and there is no monthly cost.
CONSThere aren't any notifications to tell you when your receive donations or when the donation 'expires'. If you were notified you could chase it up to ensure the donation is received. I've asked for customer support and not received any help. There is no way to amend the layout of the donation section. Monthly donations should be the default.
Vendor Response
Thanks for the message, Rita. We always try to reply to our users timely and we did apologise for missing your initial email - which we've since addressed. We are sorry to see that you think a free service can be poor value for money and that it should cover all functionalities you expect from a software that would otherwise cost thousands of pounds to small charities. We periodically review and make changes to the system to meet our users' feedback, and we'll definitely act on your recommendations when more of the 550+ charities using our system ask for them too. If you do have additional questions, please do get in touch at help@kindlink.com and we'll reply timely.
Replied July 2018
Anonymous
1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2019
New user of KindLink
Good customer support
PROSEasy to set up, easy to use. Good for online donations
CONSFundraisers can't set up their own fundraising page Reports don't differentiate regular donations from one off donations
Vendor Response
Thank you for your review and valuable feedback. We do provide donor setup for fundraising pages of donors who belong to business teams. In addition, your charity can set up multiple project/fundraising pages on behalf of individual donors. Feel free to get in touch with the team and we will show you how to operate those. We will shortly update the system to show recurring donations within your donation reporting. Thank you again for the valuable feedback.
Replied May 2019