Prompt
About Prompt
Prompt Pricing
Please contact Prompt Therapy Solutions for pricing details.
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Prompt
1 - 5 of 16 Reviews
Chantal
Medical Practice, 2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed March 2023
Great product
Sam
Verified reviewer
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Absolutely the best out there, and getting better
TIME! Prompt saves me so much time with billing and documentation. Their online scheduling keeps the schedule full and the phone from ringing, double win. It has save me time, headaches.....so much more.
PROSHonestly the whole platform is in another tier compared to similar products on the market. I haven't tried them all, but my fair share and PROMPT blows them away in almost every aspect. Where they don't, they reach out for user feedback and make the changes to improve. Absolutely amazing group of people working on things over there.
CONSMinor details I think could always be improved, luckily they have feature requests and make those improvements regularly. Integration was a piece of cake. Took a weekend and was up and running quickly.
Reason for choosing Prompt
Talking with them. They seemed like good, regular people, trying to put out the best product possible. They weren't trying to sell me. Their product was good at the time. They showed me plans for the future and what the platform is going to be and they have delivered on those promises.
Reasons for switching to Prompt
WebPT support was terrible. Constant issues with therabill and webPT "talking" to each other.
Renato
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great Product for Any Physical Therapy Practice
Great team and communication. Our transfer of data went very smoothly. Great product.
PROSEasy to track key metrics in the practice. Easy to access info from anywhere, including your smartphone, which is especially helpful since I travel a lot. Integrated features are a plus including credit card transactions and online forms for patients to fill out. Cut down on admin time significantly.
CONSNone, the team is super responsive to any requests and makes changes very quickly. We had no major issues and updates are performed at night.
Reason for choosing Prompt
Better product with more options at a good price point.
Reasons for switching to Prompt
Wanted cloud-based option with more integrations to decrease admin time.
Meredy
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2023
Pause before deciding: Discouraged user to say the least
Exacerbating, time-consuming, expensive and anxiety-provoking. Alec was dismissive and continued to blame me for the issues and his first contact with me was almost 6 months into our relationship with Prompt. The system and programming is good but these young executives need to realize your product doesn’t matter if you don’t know how to treat your customers.
PROSCancel list is nice. I like the daily notes and flow overall. The invoicing is smooth once you finally get it set up.
CONSUpper management here needs a big lesson in how to correspond with exacerbated customers. The sales team that brought me on were good but then once I started to having difficulties it was like no one knew how to fully handle it. I finally heard from the Customer Experience Manager and he was the worst to deal with, dismissive to say the least and never even called me despite my requests. I have had to pay outside consultants for several weeks and have spend hours on the phone trying to get to the bottom of why I’m not receiving ERA. They keep saying this happened a lot in my previous system which is just simply not true. The system completely messed up our insurance accounts leaving us being paid instead of the clients for our cash paying clients. This has lead to an extreme amount of extra work and stress for me as the owner to try to work to reimburse and make the accounting right. The individuals working for Prompt have been responsive and tried to help us but it was really too much for anyone to handle and the biggest disappointment is the upper management and their lack or willingness to make this right. They are offering to let me out of my year contract as I am sure they would love to not have to deal with this issue anymore.
Reason for choosing Prompt
I liked the sales person I worked with, Mike, and I thought the cancel list was super helpful and it is once you get it up and running.
Reasons for switching to Prompt
To try to get one, integrated system. Any billing inconveniences I had with TB pale in comparison to what I’ve experienced with Prompt. I hope to God this system gets better for us but the transition has been anything but smooth.
Sandra
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
PROMPT EMR is amazing !
The entire team at PROMPT is fantastic, knowledgeable and very responsive. They get back to us same day with detailed answers to our questions and resources to share. The product itself is robust and allows the practice to run more efficiently.
PROSIt leverages technology to make the process of patient registration and care streamlined. Integrated with an exercise library, PTs can find everything in one place. The billing system helps us stay in compliance
CONSIt is missing a robust scoring, functional reporting feature. Even though functional reporting forms are preloaded, PTs cannot see the specific questions or the scores. It would also be nice if these were automatically put into discharge and progress visits and reporting was built so we could track our clinic performance.
Reason for choosing Prompt
We chose PROMPT because it seemed more integrated and user friendly.
Reasons for switching to Prompt
The service was poor and the technological advancements were missing to streamline our work flows and processes.