Updox
About Updox
Updox Pricing
Contact Updox directly for pricing details.
Starting price:
$49.00
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Updox
1 - 5 of 87 Reviews
Teresa
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great Product, easy to use
Had just a few problems with the initial startup with my computer illiterate co-workers, lol.
PROSI like the ease of using Updox. I can tag people with faxes for their department, I can edit documents before sending. We were using the old school fax system and having trouble getting faxes or partial faxes . With Updox, we haven't missed anything. And the option to keep the faxes in archive is awesome. Very happy with our purchase.
CONSThe only thing I would change is showing the user name who sent the fax in case it doesn't go thru.
Reason for choosing Updox
after watching the webinar, I liked the functionality of Updox .
Reasons for switching to Updox
the monthly cost. we are a health clinic and thru faxhd.com we were spending $1400/mo. With Updox, we are spending right around $500/mo.
Frank
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
Updox
Only wish that we could have our office phone number identified when texts and calls go to the patients.
PROSAllows rapid secure text messaging from my computer to patients. Ease to set up and learn. Allows easy fax retrieval and sorting. Not wasting paper for unwanted faxes. Charges are not per document or usage per client. Patients with appointments are easily reminded and asked to confirm the date. Cuts down on staff having to call each patient for a reminder (and the patients rarely answer our reminder call). They pay attention to their texts.
CONSPatients cannot identify incoming texts due to random phone number generation by Updox. Patients are wary about opening the text since they do not recognize the phone number. Cannot upload PDF's forms for completion for the patients. They need to be recreated in the Updox platform first. We want to use our forms that we already have, not reformat and retype it in Updox.
Reason for choosing Updox
Did not want to pay per patient or per usage.
Reasons for switching to Updox
Did not want to pay per patient or per usage.
MARA
Verified reviewer
Hospital & Health Care, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
Horrible experience.
Experience was horrible. Poor customer service. Recommend Doximity instead.
PROSNothing, the customer service supervisor, was not interested in customer service.
CONSOnce I subscribed there were changes; Did not inform of changes. In puerto rico could sign in by email only.
Bassem
Pharmaceuticals, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2020
Great Product. Can be better.
It is pleasing, but can be better.
PROSIts versatility and consistency. You can easily trust it to ensure that everything you needed done will be done, and if for any reason it is unable to send a fax or a message, it will alert you. It also has great staff/user settings that help in larger teams.
CONSThe inability to fax blast to a contact list. The complexity of adding/importing contact lists. The UI gets messy pretty quickly.
Reason for choosing Updox
Updox integrated with ComputerRX
Reasons for switching to Updox
Nextiva was unreliable + customer service was garbage.
Dan
Medical Practice, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2020
Updox Video
Updox representative responds to needs quickly and service has made telehealth transition quick and relatively easy.
PROSThe ease of which links can be sent to patients and connectedness to our EMR is fantastic.
CONSWe are excited for the ability to add multiple attendees in family separation situations and group offerings. We are also interested in expanded capabilities including online screening formats. Some users have difficult enabling video/audio equipment.
Reasons for switching to Updox
Ease of invites and no patient log in needed.