Spearline
About Spearline
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Most Helpful Reviews for Spearline
1 - 5 of 13 Reviews
Luke
Verified reviewer
Telecommunications, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great company with a helpful service
Good company that we enjoy working with. We've been using their solution for a few years now. They're constantly adding new carriers to test with and new products.
PROSReally easy to use compared to what we were doing before. Spearline saves us a lot of times and gives access to good call quality stats.
CONSNo major cons. They're really helpful and supportive.
Vendor Response
Hi Luke. Thank you for taking the time to leave a review about Spearline. We really appreciate your feedback. Kind regards Caroline
Replied May 2022
Brian
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great for Automated Testing
We use Spearline to place automated calls to our customer service IVR constantly throughout the day. This has allowed us to catch problems early before they come more widespread, and track issues and error rates over time with the monthly, test results summary email. Being able to test on demand via the admin portal has also proven to be extremely valuable for new phone number turn-ups and one-off troubleshooting in various countries. Highly recommend.
CONSIt would be great if the on-demand testing portal did not require a microphone on the local computer, since many admin desktops do not have one. Most times we are only concerned with whether or not the call establishes or if audio is received, but it's not possible to place a test call without the portal having access to a local computer microphone.
Vendor Response
Hi Brian, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment about the microphone requirement on the local computer, could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. If you're not sure who your Spearline Customer Engagement Manager is, please let me know. Kind regards, Caroline
Replied February 2022
Sidney
Telecommunications, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2022
Spearline is an easy to use application for real time testing of phone numbers
Overall I am satisficed with my experience in using Spearline. Again the application is easy to use and customer support is very good.
PROSVoice assure realtime test is easy to use with real time result. User can go back in time to search for previous test results. Exporting call record is an easy task and a nice feature to have. Dashboard provides a lot of useful information/statistics.
CONSRather than testing 1 number at a time in voice assure realtime, I wish there is a way to test a short list of numbers for the same country and same service type.
Vendor Response
Hi Sidney, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment "I wish there is a way to test a short list of numbers for the same country and same service type", this functionality should be available to you on the platform. Could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. If you're not sure who your Spearline Customer Engagement Manager is, please let me know. Kind regards, Caroline
Replied February 2022
Kevin
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Easy to use
My overall experience using Spearline for 8 years has been positive, all of the improvements done in that time have really helped us in our day to day business.
PROSWhat I like most about the software, it is customizable for automated testing, easy to use, mainly trouble free.
CONSWhat I like least, is there is no option to use GSM for automated testing.
Reason for choosing Spearline
n/a
Vendor Response
Hi Kevin, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment about the option to use GSM for automated testing, could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. If you're not sure who your Spearline Customer Engagement Manager is, please let me know. Kind regards, Caroline
Replied March 2022
Brian
Information Technology and Services, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2022
Nice tool for global telephony
We have toll and toll free telephone numbers all over the world. Before using spearline we were unable to validate that international toll free numbers were functioning properly.
PROSWith spearline we are able to test and verify international toll free number (and some toll number) which otherwise wouldn't be available to validate.
CONSThere are still a few countries which are not available.
Vendor Response
Hi Brian Thank your for submitting a review and for the positive feedback you have provided, It is great to see that the product is adding real value for you. In relation to your comment "There are still some countries which are not available" if you could reach out to your account manager jj.barry@spearline.com and advise in which countries you would like to see coverage we can review. We are constantly adding to our coverage based on customer feedback so your input would be appreciated. Cheers
Replied February 2022