Guardso

RATING:

4.6

(11)

About Guardso

GuardsPro is an easy to use security guard management platform that allows you to streamline your patrol operations. Features include in-app check-in/check-out, online reporting, site tours, tasks, post orders, pass-down logs, geo-fence, scheduling, parking manager, visitor management. GuardsPro dashboard provides you with central access to detailed client and guard profiles, live guard reports and important shared data.

Guardso Pricing

Standard: $50 Mo + $15 Per Guard / Mo. Enterprise: 150+ Guard (Special Pricing) 12 Months Commitment Required

Starting price: 

$10.00 per month

Free trial: 

Available

Free version: 

Not Available

Guard Tour Client Portal
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Guardso Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

3.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Guardso

1 - 5 of 11 Reviews

Sam

Security and Investigations, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

Guardso is truly easy to use and cost effective security guard management solution

I have tried many other security patrol systems but it seemed like they were not design keeping the layman in mind. Guardso is pretty easy to use, most of the things are self explanatory. The most important benefit we get is that we are able to move from paper based reporting to web reporting system. Our guards and clients love it.

PROS

Ever since we started using Guardso to manage our security guards we noticed overall improvements in our operations. Our guards really love the fact that they no longer have to scan and fax reports any more and they can submit reports from their smart phones. Our clients really like it because they can simply login to client portal and access all the reports. I as security guard manager like it because i can see which guard is on which site and easily create site order and assign guards to multiple locations. Unlike other similar solutions we have tried in the past, Guardso is far easier to use and does not cost as much. I highly recommend Guardso to any security guard company that want to improve their security guard company oprations.

Vendor Response

Thanks Sam, Truly Appreciated you taking time and giving us this awesome review!!!

Replied June 2017

Garvin

Security and Investigations, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

We improved our security guard services by using Guardso

My overall​ experience with Guardso is that it really helps me to provide better services to my clients which effects us in long run in staying in business. I should have signed up with Guardso long before.

PROS

I like the fact that it​ is really cost effective compared​ to another system​. I like the modern design that is easy to use for my staff and the guard. I no longer have to manually check all the paper reports. The reports are accessible​ on my mobile. My clients are really happy with the client portal. Even though my guards rather not be tracked while they are working but I tell them that it's​ for their safety​. We noticed that huge jumb in our guard's productivity​.

CONS

The only thing which I don't like is that my guards can not take brakes outside their scheduled brakes. I would like the brakes to be little flexible​ but it's​ not biggy

Vendor Response

Hello Garvin, thank you for taking your time out and submitting your feedback. Yes we will be making the breaks more flexible in future update.

Replied December 2018

User Profile

Joe

Verified reviewer

Staffing and Recruiting, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2020

Worst Customer Support

Would not recommend to other companies

PROS

-Had all the features I was looking for: - QR Codes - Scheduling - Clocking In & Out - Mobile App - GPS Tracking

CONS

-Poor layout of features -Hard to use & cumbersome for non technical users -Layout & order in which you have to do on mobile app doesn't make sense -WORST customer service I've experienced in a long time -Had a couple billing issues that were never resolved -While still having remaining days on my current subscription that were paid, after canceling subscription I was denied access to my site.

Steve

Security and Investigations, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2024

Product is good. Support is lacking

PROS

How easy the scheduling is. Easy to assign schedules.

CONS

The support. No phone number to contact. You have to wait for response in an email. The text is an AI robot, which is worthless.

Hofsep

Security and Investigations, 51-200 employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed November 2019

Great software BUT....

It's a great software... Only if you'd hear back from their sales/customer service.

PROS

Love how customizable the software is. Everything can be done yourself without having to reach out to anyone buttttt....

CONS

If you do have to reach out to someone, it's very unlikely you'd hear from them. I was promised that some features would be implemented in September, so comes September and I reach out, but they don't return my email. So I decided to call and left a note with their dispatch and it's not mid November and I haven't heard back from them. Extremely concerning especially if you'd need their assistance in an urgent matter.