Hapana
About Hapana
Hapana Pricing
Starting price:
$285.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Hapana
1 - 5 of 38 Reviews
Mikaela
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Hapana wasn't the first software we used but it will be the last!
- The wide variety of products allows us to keep all of our operations in one place! - The people! All Hapana Staff interactions we have had over the last 4 years have been enjoyable. You can tell the staff enjoy working for Hapana. - When we started with Hapana the company was very new and as such had a lot of features we wanted but were not available at the time. The team have been very good at taking feedback and ideas onboard to continually improve the offering available.
CONSWe would love to see more communication around new feature releases. This year we have noticed more and more knowledge base articles being released which is great but would love to receive these in our inbox so we don't miss any.
Reason for choosing Hapana
We love that Hapana is an Aussie founded company. We found that the system functionality and ease of use was much smoother with the Hapana products. We also liked that we had the ability to have an online offering of videos and content through the CAST product especially during the COVID period.
Reasons for switching to Hapana
We switched due to value for money with the number of features and products available. We wanted a system that was truly all in one and with the use of Core, Grow, Cast and Link products we were able to achieve this. We also didn't like that MindBody advertises our competitors on their MindBody App.
Vendor Response
Thanks for your review Mikaela! We will certainly look into providing clearer and more frequent comms on our product releases. We are thrilled you're loving Hapana!
Replied April 2024
Anita
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Fantastic Customer Service & Support
Fantastic! The support has been incredible and we haven't looked back.
PROSThe support is second to none. The management system is simple, effective and a great user experience for our clients.
CONSSometimes difficulty optimising our customer sales flow.
Reasons for switching to Hapana
Poor service and support. No App. Needed something more up to date and effective in today's environment.
Vendor Response
Thank you for your kind words Anita. Our team takes great pride in our client relationships so we are thrilled you see the hard work we put in here!
Replied April 2024
Trent
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
Outrageous Sales Tactics - With No Service
Steer clear, much better options out there.
PROSNothing, what's the point of making a product that you doesn't work as intended?
CONSThey paint the picture of a dream studio when signing onto their Grow & Core network, all these shiny slides and excitement about the ease of product use. I couldn't be more unhappy from working with them, it takes 7 - 10 days to get any response from their support team. Their products are inferior to almost everything else on the market, difficult to use, slow & doesn't allow to open new tabs seamlessly. I wont be sticking around with these guys much longer, I feel mislead and lied to and cant believe a company this big can be so bad at offering management software. Not a single person ever call you outside of trying to sell you something. You cant find any customer support numbers anywhere because they probably don't exist.
Ben
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
LTYB Review
Our experience with Hapana has been outstanding. We were one of the early adopters and seen the software develop. We are certainly very happy.
PROSThe ease of use and the functionality that enables our brand to run the business. We have 20 Listen To Your Body studios and the software meets our needs and some.
CONSNothing really. The system does what we need it to do.
Reasons for switching to Hapana
Functionality was the big thing. Ability to run our franchise.
Vendor Response
Thank you for your kind words Ben! We love it when our early adopters are still loving our work years and years later. We can't wait to continue supporting LTYB for many more years!
Replied April 2024
Allie
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2024
Great Beginnings
Customer Service has been great with our account manager and onboarding manager. The migration of our data was smoothly handled and the roadmap for their future deployments look promising
PROSHapana has been great for our systems. Were a growing company with growing needs and their development team has been open and receptive to new ideas!
CONSBecause they are newer - some core functionality you would think would be built hasnt yet. This does create limitations
Reasons for switching to Hapana
lack of reporting and functionality. We were looking for more flexibility than they could provide
Vendor Response
Thank you for your review Allie, we love being able to support fast growing businesses and watch you guys thrive. Our roadmap for future updates and development should really help out with some of those core functionalities you mentioned. We appreciate the feedback!
Replied April 2024
