The experience with the Zenoti team, specifically our Onboarding Specialist, was exceptional. My team felt very supported and while there were some hiccups during the implementation process, there was never panic or stress that an issue would not be resolved. We felt really comfortable and happy with the overall experience. We're looking forward to utilizing Zenoti to its fullest.

The client interface for booking class and purchasing a membership is a wonderful experience, I find it to be much more straightforward and there are a lot of customizable options. I also find Zenoti's integration with Zoom and Shopify create a better client experience and we're just starting to see the benefits.

With any software, when you switch from using one to the other, there will always be some things that are missed. But the team at Zenoti has been very accommodating and helpful with finding alternative solutions or even raising opportunities for some of those features that we would want to see. It is a bit of a learning curve and the number of reports available are a lot and overwhelming. So it will take time to understand and learn the ropes.

This tool is tailored made for the wellness studio space, making it a stand out against every other CRM out there. We've tried to fit Dynamics into our weight-loss stores and it just didn't do the trick. Zenoti is easy for a "non-techy" to use right out of the box. POS or appointment scheduling is a breeze.

The marketing automation is not quite up to "modern" standards. Although this is getting better, it is just not a great email/text tool for lead pursuit funnels. The email templates are pretty basic.

Great. [sensitive content hidden] have made things extremely easy and have answered all questions. It can be overwhelming to transfer to a new system but I do believe that once we get the system figured out (as with learning any new system) completely it will be absolutely wonderful.

I really enjoy how encompassing this system is as far as POS, appointments and charting. We haven't used the reports too much yet, but seems to be a lot of options on management of business!

The setup was intense but worth it. I also would prefer if the client forms could be manually added to the client appt vs linking the forms to a service.

Awful - Run do not walk - AWAY - they offer no support once you a paying client.

It is connected to all our franchises so customer data is at any location.

It is a very non user friendly program. They do not update the platform. NOTHING autosaves. So if you step away from your desk and get delayed all your progress is instantly lost when working on reports, email campaigns, etc. They system lets us down on a daily basis. There is absolutely no "help" because support is out of the country and they take days to respond.

It has been very positive so far! we are still learning the ins and outs but I have no doubt that it will work great for us. Having the readily available support fro [sensitive content hidden] has ensured that our business operations were not interrupted which was very important for us.

We are still getting familiar with Zenoti but so far all of the functionality far surpasses our previous software. The customer support we have received from [sensitive content hidden] has been over and above any other company we have worked with. He has been instrumental in helping us get Zenoti set-up and functional. He responds very quickly and address every issue in a very timely manner. We would have been lost without his exceptional support and I hope he is recognized for his incredible service.

The migration from Aesthetic Record has been a nightmare but I do realize the issues were on their end so I cannot fault Zenoti for this.