Glassbox
About Glassbox
Glassbox Pricing
Contact Glassbox Digital for pricing details.
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Most Helpful Reviews for Glassbox
1 - 5 of 54 Reviews
Kurian
Insurance, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Observe and analyze
I like the ability to observe and analyze the internal workings of my application . its very beneficial in debugging , optimising performance and understanding the user interactions . Also very useful in viewing the understanding user experience and see the users actual interaction with the application and flow through the different pages and end to end flow in the user session for analsyis and troubleshooting .
CONSI have felt from my usage of glassbox , the below improvements will provide a better experience and helpful in troubleshooting and debugging . A better Dashboard which provide more overview of the user experience and teh errors they would have seen while accessing teh application and the response times and user experience which they have when they use the application . Also a better error analysis page with more features which provide more recording sessions of users which have seen 500 /600 errors or specific application errors . Also better performance whicle accessing teh recordings .
Reasons for switching to Glassbox
The error analysis wasn't strong enough, a lot was going under our radar
Alex
Financial Services, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Very straightforward
A I appreciate Glassbox for its straightforward user interface. It's exceptionally simple, making it accessible even to users who are not familiar with it, as they can easily understand what to do. Furthermore, the session recording feature in Glassbox has exceeded my expectations. While I've previously worked with other third-party vendors for session recording, Glassbox stands out by providing exactly what we need, and its handling of background requests is exceptional.
CONSI believe it would enhance the user experience if Glassbox introduced a dark mode, considering that the current UI is quite bright and predominantly white. Additionally, within the session recording feature, there appear to be some spam or irrelevant requests that could potentially be muted or filtered. Lastly, there seems to be an issue with deep linking, as when I receive a link to a specific tab in Glassbox and click it without prior login, it redirects me to the login page. After successfully logging in, instead of taking me directly to the tab from the link, it directs me to the main page.
Reasons for switching to Glassbox
Glassbox is a very easy tool to use compared to the management required from Contentsqaure
charbel
Telecommunications, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Good for driving CX
The most positive quality of Glassbox is it's fully integrated session replay to analytics. This gives us the insights we need to perfect our customer journey in the website
CONSThe reports are too basic, and we need to configure them so that they provide us with the details we require
Reasons for switching to Glassbox
Glassbox AI-driven insights were able to highlight why our users were acting the way they were. With Contentsquare we had to configure these insights
natasha
Retail, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Great Tool!
The ability to be able to directly fix any issues from a users perspective as opposed to guessing where drop offs are. I also like the filtering options to be able to directly gauge conversion/any issues from a specific scenario
CONSThe interface is sometimes quite confusing, as there is a lot of hoops to jump through to get desired data. Some of the terminology is not abundantly clear to people who are coming to it fresh with no experience, and I'd like the option for more live demonstration to help me decipher what information I need an fthe best way to get it
Reasons for switching to Glassbox
The level of detail we are able to get and act upon in Glassbox is much better from what Contnetsquare had to offer us
Darwin
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Mobile Engagement
Very good - I am happy we have this solution in our tech stack, we can make the right business decisions based on data. The Glassbox team itself has been very helpful
PROSThe best capability of Glassbox is the level of data that the system captures on the user journey. From this wealth of data Glassbox is able to analyze the friction points in our app and point me as a product owner to where I should be focusing my time. it simply works and we can trust its insights
CONSIt took us some time to configure the reports we wanted to our liking. there are some features in Glassbox which i feel could look better - but we can trust the data so that is the most important thing
Reasons for switching to Glassbox
There was not enough data to make decisions and session information was missing. the solution looks nice - but the data and its insights were not suitable for our business needs