That it's easy to clock in and out. I don't have to remember a lot of steps.

As an employee user, I don't normally experience any interactions other than my paycheck being deposited and my time kept between paychecks.

Heartland was a nice group to work with when we were looking for a cheaper alternative for a HRIS company, we were referred by our insurance brokerage team and nothing but good things to say regarding the people who worked with Heartland.

What I liked most about Heartland Payroll was their push to work on the mobile app and making sure the employee has access to many of the features that Heartland payroll had to offer.

There are two different websites you needed access to in order to tackle the daily operations for Heartland while I was using it: One for Payroll and HR, and one for Onboarding and Time & Attendance. WHile that was becoming together on the mobile app towards the latter portion of our time with Heartland, there was no strides to do that for the websites.

Please do not use Heartland. It is difficult enough being a small business owner, this company could bankrupt you if you cannot weather the storm. It is very sad that a a company like this is still in business. They are suppose to provide professional services and according to my accountant and the TWC they are not held liable for their gross incompetence

The sales people. They were good, they personally visited me and the would still answer my call even after they sold me on their product.

We had a terrible experience. After the sales process was done, and we were promised the World, everything was downhill. We have had to pay over $12k in taxes and insurance audits due to incorrect reports. We have spent over 200 man hours and counting to fix their errors. Our employees never received correct W2s. We have 30 employees and Heartland has cost our company in excess of $20,000 and were with them for less than 1 year.

Ease of use for the employer and the customer service.

Really there is nothing to complain about.

Overall our experience has been good, it's a useful program that generally does well at what we need it to do.

It's great for keeping track of employee hours and managing payments, and the interfaces are extremely user friendly for the most part. Their customer service is very good as well.

The website occasionally has issues loading, I don't know if it's due to high traffic or some other issue, but it can sometimes be frustrating when the page is unavailable.