Hub Planner Software

It's an easy-to-use, clear and useful resource management tool
Detailed and precise reporting
We have replaced three of our systems with one product
It streamlined our operation
We now have a software that is customisable but most of all used by our employees to satisfaction of all involved

Pros

We chose Hub Planner to get serious about resource planning and to move away from spreadsheets and emails.
It was very easy to set up to suit our needs. Grouping and filtering resources proved very handy.
It integrated our timesheet system which is now much more precise and user-friendly.
The recent annual leave feature replaced our previous system and is very easy to manage.
The reports are detailed (or not) as we choose and quick to generate.
The software is intuitive and nicely customisable so we can see exactly the information we need without any unnecessary clutter.
I personally have to command the customer service which is quick, reliable and personable. There are not always quick solutions (like in life!) but there always seems to be a workaround.
The product seems to be going from strength to strength with new features and upgrades/updates regularly which is good to see.
Overall, we are very happy with the product and can definitely recommend it.

Cons

Since this software is still in development, there are features that we would like to have and are not available (yet) - but of course we realise these things take some time. However, we are very happy with the progress and new features added over the course of our use (about 2 years). There are the occasional intermittent issues but the CS team is very quick to sort these out.

Pros

Hub Planner is a great visual tool to easily plan your capacity and make quick decisions. The user-interface is extremely well-designed and easy to use. The search (filter bar) capabilities to sort through your resource pool and look for specific set of skills is my all-time favorite! The custom reports section is also what makes Hub Planner great as you can really pick and choose the exact information you need. Finally, if something is missing or if you need assistance the support team in AMAZING! I can't tell them enough how impressed I am with their customer service every time I have a question or simple feedback!

Cons

It's hard to find something that I don't like about Hub Planner. Of course, there is always room for improvement and as a user you can participate by voting on features you would like to see them implement next. Although I hear the API works great, (I'm not a programmer) my dream feature to automate my report needs and some other tasks would be a way to connect directly to the database. Otherwise, Hub Planner is almost perfect :)

We have reduced the management of resource planning & also the number of times files became corrupt. Also, allowing different groups different access levels meant we could provide management reporting and user reporting in the same application. Introducing timesheets means we were able to move to a single application rather than two for planning & time recording.

Pros

Easy planning features that can be viewed through project, resource group or other lenses is powerful. Integrating this to Hub-Planner timesheet functionality was equally simple and reduces the effort users have to do to complete their timesheets due to the pre-population. Data extraction & the ability to build customer reports is straightforward. The help guides are detailed & comprehensive, but if they don't provide the answers, the support team are fantastic & responsive, providing a fast & efficient resolution to any problems or questions.

Cons

There are a lot of things you can configure within Hub Planner, but if you want a fully customized solution then Hub Planner may not work for you.

It makes it really easy to customize your teams and your projects, but can be very finnicky and temperamental.

Pros

Copying allocations, splitting the time for folks, adding new projects, making notes... it's all really simple to do.

Cons

I have a new mac air, and it makes it really difficult to run a meeting while projecting because not everything fits on the screen.