Primary
About Primary
Primary Pricing
Starting price:
$8.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Primary
1 - 5 of 11 Reviews
Lauren
Design, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Helped us formalize and scale our testing
Very positive!
PROSEase of use, features, documentation and annotation abilities
CONSNothing to really call out for this area
Reason for choosing Primary
Mainly pricing and features
Rebecca M.
Verified reviewer
Computer Software, 1 employee
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Very good tool for sharing the process
As a freelance application designer, I often work with small teams that don’t have much (any) experience with the UX process. Primary not only captures the user flows, it’s also a great tool for explaining the process to newbies.
CONSPrimary is opinionated. I honestly cannot decide whether that’s a good thing or not. It’s certainly better than trying to be all things to all people, but my opinion doesn’t always coincide wit’s that of the Primary designers.
Reasons for switching to Primary
I wanted a tool that was designed for the task and better supported transfer of experience.
Garrett
Information Technology and Services, 501-1,000 employees
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2020
Good Idea But Needs More Functionality
I think it’s a great idea for a tool but it thus far under-developed.
PROSI liked having a new way to visualize a user flow.
CONSI was charged after already having attempted to cancel. I didn’t find that the app served my needs. It didn’t have the breadth of functionality I would have expected and just during my initial use I discovered several show-stopping bugs.
Vendor Response
Hi Garrett, firstly apologies for the billing snafu. We did have some issues with subscriptions not cancelling correctly at one point. That's been solved and we are happy to refund any overcharging, just email me at hello@primary.app. The app has grown considerably since you were a subscriber. We've added a journey mapping tool that integrates with our user flow maps. There's also a new presentation mode. Perhaps its time to revisit?
Replied October 2020
Gianluca
Design, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2020
Love the product but there is room for improvement :)
I love the concept and find primary extremely helpful during out handoff processes. The section Document is powerful (and I suggest to enhance it, also with easy-to-generate-and-read printable documents). However we as a team still have some issues when it comes to configuring it as some things are not easy to use / navigate as we would like, with the result that we think configuration takes more time than it should. Also sometimes we are forced to use other tools (InVision for presenting, Markdown editor / Office Word to create printable documentation) and spend one or two hours every handoff to explain how Primary works and can be navigated to others. We will continue to use it hoping these feedback can be taken into account in your roadmap :)
PROSSharing journeys and flows with an important focus on the documentation (what the user do, how the system respond..) and the possibility to create and re-use elements (interfaces, rules, data...). It's a great help when passing the project over the developer team in a structured way and with all the information needed that cannot be explained in the interface itself.
CONSThe value proposition (at least the one I perceived) is great. But the product still lacks some important features in my opinion. - a full screen presentation mode, similar to InVision. The current presentation mode has great focus on the user and system actions. This is great in 2 cases: 1. sharing a project to a team that is already familiar with the interfaces 2. sharing a project with minimal interfaces with the goal to share a common understanding of the flows. But in many cases a navigable full screen view is better for presenting. - releases cannot be edited to add/remove a flow. generally once created is not easy to understand what is inside a release and what is not, you need to go in presentation mode to understand that. - it's not crystal clear how I should I use groups and how they relate to journeys (given that groups are not even visible in presentation mode) - generally speaking navigation in the journeys and flows should be improved. small thing: we have very long flow names as we use User Stories. This is a problem in most cases are names are cut and we cannot recognize what flow we are selecting - configuring flows should be easier. Examples: duplicating flows (also in bulk), reordering steps or branches, copying a step in a flow into another flow...
Marco
Design, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
DOS Review
The idea around the user-flow management
CONSPassword unprotected online docs & presentations
Vendor Response
Hi Marco, thanks for the review. Note that the presentation password update was released last week, we just haven't got around to sending the newsletter to let you know.
Replied October 2020