Their plugins are easy to initially install and update, while providing advanced features unavailable in the Redmine Core. We have saved countless hours and improved the quality of our software releases by implementing these plugins. They help us stay organized and provide complete transparency to our team, all in one system. We have reduced the number of systems we use from 4+ down to 2. Combining project management, feature wishlists, version control tracking, time logs, and client support in one place.

Updates (new features) to plugins could come more frequently. Would like to see more improvements made based upon client requests.

Full automation of support ticket management. No more post-it, notes, or calls. Every ticket is tracked and processed in the correct workflow.

- is a standard de facto - is base on a solid open source project that has more than 10 years of success - big community behind, you can find a thousand of developer able to help you - RedmineUP team has long experience and rich customization over the redmine core (CRM and Helpdesk over the all) - Redmine core lack of Customer Entity -> RedmineUP added Customer Entity deep inside, the changed a good issue tracker in a more than good CRM (sales is ok, but helpdesk is the best)

- power comes at a cost: you need to learn something, effort is needed. - ruby is not C# - if it's important for you: lacks of print and reporting (i mean ready to use print/report, i know there are reports inside but they are a sort of POC o Marketing stuff)

RedmineUP Cloud fulfills our basic needs. Due to shortcomings described in Cons, we end up exporting query results, importing them into spreadsheets and doing a lot of monitoring and reporting there.

It has all basic functionalities we need to manage our projects. It is simple to learn and use. It is SaaS, so we do not need to worry about maintenance.

No way of enforcing user input on status changes. For instance, we have custom field Resolution that needs to be filled when a ticket is closed. We cannot create custom reports. The ones provided do not serve our needs. No way to define custom queries based on status changes. No way to define custom queries based on parent tickets properties. Financial modules do not have bulk edits. This is very painful and the reason why we are looking for alternatives. Financial modules are also very buggy, e.g. exports do not contain all available fields, localization errors (we use Polish).

I'm using some RedmineUP plugins for last 3 years (Agile and Check-list). Both are easy to set up and use, very useful in the development process, good value for its price. Good technical support, minimum errors. Can recommend both plugins for development teams for the task prioritizing, daily planning and more detailed task descriptions.

There are none at all :) I think both used plugins are well designed and coded, and both of them solves exact problems in development process - task templates and details, agile process of development and planning.

A very good project management tool for the value, I highly recommend.

easy to use software, easy to setup and administrer

exporting data is difficult, but the building reports are sufficient