SumTotal has grown leaps and bounds within the last two years. Upgrades to the user interface and the addition of new features have made SumTotal much more proficient as an LMS provider.

My one complaint about SumTotal is customer support, which has honestly gotten better within the last few years. Customer support communication is slow and usually causes issues.

I like the set up and ease of use of the program. Our company only used a small part of it's functionality so in the end it did not fit our needs.

It is promoted as having great mobile access, but our traveling team struggled to use the mobile version.

Our account manager is very responsive and accommodating. There are many reporting options to choose from.

Admin system is not user-friendly and requires more clicks than necessary to navigate and more work than necessary to complete simple tasks. Learner interface is difficult to use and understand. Pulling reports is slow and cumbersome. The system is very limited in what it can do. We currently use this system for learning and performance management and is unreliable on both fronts, for example we currently have to use a back door site to be able to complete fundamentals learning functions such as add learning plans, courses, etc with no resolution eta on a resolution.

There isn't much to tell, I do not really like this vendor. The system is very powerful, but not user-friendly. They are a large company, and have been in some acquisitions, which has changed the system.

Poor customer support. Very inflexible system. They don't tell you, but you can't even create your own performance appraisal form. You have to pay for that to be done each year, even if it is exactly the same as a new year.

The product seems robust at a first sight but it is really hard to operate. I like the domain-concept to manage users and descentralize administration.

Not friendly for administrators, unflexible for a few types of activities, lack of full integration between different modules, need to rely on technical staff to setup basic things.

Search aspect for classes, syncing with webinars. Option to make an event private.

Reporting features and landing page layout need improvement.