Alchemer
About Alchemer
Alchemer Pricing
Alchemer pricing is based on your business needs, as follows: Self-Service Survey Software - Collaborator: $55 per user per month, $315 per user per year - Professional: $165 per user per month, $1075 per user per year - Full Access: $275 per user per month, $1895 per user per year Enterprise Feedback Platform - Contact Alchemer for pricing information Voice of the Customer and CX Automation - Contact Alchemer for pricing information
Starting price:
$55.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Alchemer
1 - 5 of 215 Reviews
Jakob
Sports, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
3
Reviewed January 2022
Good survey option but lacks more advanced options
Joshua
Verified reviewer
Marketing and Advertising, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great for deploying the deep dive survey strategy created by [SENSITIVE CONTENT HIDDEN]
I use survey gizmo to execute [SENSITIVE CONTENT HIDDEN] deep dive survey strategy. It helps me do exactly that quickly, and easily. My over all experience has been a good one.
PROSWhat I like most about Survey Gizmo is it allows you to set up the exact type of survey you need, no matter how simple or complex. Then you can export the data you extracted exactly as you want it. This allows me to use SurveyGizmo to deploy the deep dive survey strategy, collect answers from facebook ad traffic, and export the data to excel in the proper format to run analysis on it.
CONSI honestly, don't have too many complaints about this software. The only thing I believe they could do better is add more templates. It's a pretty solid platform.
Susanna
Management Consulting, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2020
SurveyGizmo Review
We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily download results into useful and standard formats makes research move quickly and without a hitch.
PROSThe ability to set up the surveys in SurveyGizmo is very straightforward and logical. So easy, too. You do have to plan the survey well to ensure the questions are in a good order, etc, but that is with any software tool. The results delivered in multiple formats (.pdf and downloadable .csv) give the user tools to both view early results quickly and unidimensionally, and to manipulate the data actively.
CONSThere are several steps required to ensure survey questions are correctly added, and the software knows how to treat each question. However, this set of steps is great for learning and causing one to think about the logic of the survey and potential results.
Reason for choosing Alchemer
It seemed much more professional and appropriate for the large surveys and data analysis we required. It didn't disappoint.
Reasons for switching to Alchemer
Ease of use, and logical steps to ensure accuracy of output was a no-brainer.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2018
Greedy and unconscionable. Totally inflexible in servicing customers. Love to take the money.
Was able learn about some of the functions of a survey provider and how they can be used to create quizzes and surveys in creative ways.
PROSSome of their features at the time were only supported by them. This is changing very quickly. There are several other terrific providers in the marketplace who now support the features that were only available with SG.
CONSI had to pay them dollar's over the last 5+ years to host 2 surveys with extremely light traffic just as a storage because they were not forthcoming about their downgrade and storage policies. The features I needed - advanced quizzes and calculations - were only available on their platform. I asked them several times my options for downgrading to a lower plan because I was not using the platform but I did not want to loose my data and the work I had done. Their answers were extremely vague knowing full well that they were getting a free ride on the $/month I was paying just for storing a few MB of data. In the meantime, they changed the pricing plans so that the original plan would now cost me $/month. My old plan went on a "legacy plan" where I could not use many of the features like questions libraries. I have now switched to a provider who supports everything that SG does, does it 10 times better than them - both style and function - and does it at half the price.
Sam
Non-Profit Organization Management, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2023
Professional survey builder for people who are serious about surveys
We use Alchemer for everything from fun staff surveys to national research projects. There are enough features to keep both the marketing and data analysis people happy. We are yet to really dive deep into all it has to offer so there is a big future-proof buffer for what we may want to embark on in the future.
PROSAlchemer has a suite of features that make it appropriate for everything from basic one-question polls to in-depth conjoint studies. Once you're used to it, the survey builder is easy to use and understand, and the survey testing features are excellent.
CONSThere is a learning curve for those not used to more complicated platforms or less technically-minded people. Also, currently, you have to close surveys manually (can't make them auto-close at a set date).
Reasons for switching to Alchemer
Better features and survey-building experience, easier to create a good-looking survey