Quite please with no major complaints. There's a bit of a learning curve, but once you get the hang of it, it's great being able to tailor the program to your unique needs. Customer support is quite responsive and has helped us with a couple of solutions to some unique problems and ideas we've had.

The level of customization on asset forms, request forms, and user profiles and groups. I was able to easily set up profiles so department employees don't have to see the assets and inventory for other departments, making the program much easier for them to navigate. The customization on forms is especially useful to us, as we can set up a lot of conditional logic for different asset and request types. It's helped us keep track of lots of data we weren't previously able to. It's helped us pull financial data for insurance and audits far easier than before, too.

Some of the UI elements are a bit dated in appearance. Some features, such as the workflow designer, can be a bit difficult to use as a result. In general, though, the simpler appearance works in the program's benefit. I feel if it were more complicated graphically, it would be more difficult to navigate.

Has greatly improved our ability to hold ourselves to response timeliness and evaluated our performance. Has integrated all our customer feedback into a single datastream with key parts of it requiring no manual intervention.

Once we figure it out, it seems it can do everything we need, and it's been able to integrate with other systems. It's clearly going to be able to grow with our future needs, unlike our previous product.

The end user (in our case, primarily customer service staff) have a fairly clunky user experience. There's a lot of jargon and non-obvious ways of executing things. Seem to have had a few more technical glitches than expected. Some of the integrations were very hard to get configured and honestly we're still not 100% sure they're all working right. Really does seem to require not just a champion but an in-house expert.

We haven't really got into using it very deeply yet, so I don't know what my recommendation would be. As of now I'm not singing praises....yet....we'll see.

The browser based feature was one of the main reasons for purchase. Support was very helpful during install.

The fact that screen features for other modules are present in the single Asset module we purchased is very confusing as to what works and what doesn't. The documentation on your site and through the software is severely lacking. Once again, the fact that the doc for all modules is lumped together makes it hard to find anything.

This software took us from managing paper to being able to keep all of our work and completed work virtually. It is very helpful, time ad cost saving.

This software is beyond easy to use. It is user friendly and keeps all the information we need to keep the work flow moving.

N/A, currently we have not run into any cons to report at this time.

The system has really helped us implement and manage our surplus program. It laid a great foundation for us to grow it.

The software has a very solid platform with excellent customer support. The built in training videos make understanding the system much easier. The system is also very customizable and can be tailored to track pretty much whatever you want

The system seems to be a little out of date, the app isn't all that great and for the price there seem to be some key features missing.