US Dollar

Medallia Agent Connect (formerly known as Stella Connect) is a web-based customer experience management solution designed to help agents, team leaders, executives, startups, BPOs, SMBs, and QA managers gain visibility into feedback provided by customers, launch QA reviews off of customer interactions and create automated workflows to increase customer engagement and productivity. Key features include call center management, performance management, live chat, social media integration, complaint monitoring, performance metrics, and feedback management. 

Teams using Medallia Agent Connect can collect customer feedback and share them directly with agents in real-time to drive motivation and engagement. The platform enables managers to identify coaching opportunities, receive alerts when an agent gets negative feedback, and deliver reinforcements after a positive interaction with agents. Additionally, with Medallia Text Analytics, users can gain insights into customer sentiment and respond to pain points immediately. 

Medallia Agent Connect supervisors can measure KPIs through NPS, CES, and CSAT scores to drive deeper customer connections. The rewards and recognition module enables organizations to manage customer-driven rewards to incentivize agents based on positive service interactions.

  

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Engagement Tracking

Quality Management

Surveys & Feedback

360 Degree Feedback

Performance Management

Employee Reward Programs

Agent Interface

Customer Database

Collaboration Tools

Call Center Management

Process/Workflow Automation

Customer Experience Management

Survey/Poll Management

Performance Metrics

Complaint Monitoring

Social Media Integration

Workflow Management

Reporting & Statistics

Interaction Tracking

Dashboard

Alerts/Escalation

Reporting/Analytics

Feedback Management

Video Conferencing

Negative Feedback Management

Third-Party Integrations

Live Chat

Search/Filter

Employee Coaching Tools

Please contact Stella Service directly for pricing information.

Email/Help Desk

FAQs/Forum

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Medallia Agent Connect

In Person

Live Online

Webinars

Documentation

Videos

Medallia Agent Connect Alternatives

Top 1 Alternatives

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