SurveyMonkey Apply
About SurveyMonkey Apply
SurveyMonkey Apply Pricing
SurveyMonkey Apply has flexible pricing options that can meet the needs of any organization, big or small. Our team will work with you to determine which plan and schedule is best suited for your budget and requirements.
Starting price:
$4,950.00 per year
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for SurveyMonkey Apply
1 - 5 of 300 Reviews
Michael
Verified reviewer
Non-Profit Organization Management, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Great Product, Great Price, Wonderful Customer Service
We were able to streamline both our application process as well as the 2 year grant cycle process so it is all in one platform from application through review and then any subsequent reporting requirements of our subgrantees.
PROSI liked how the implementation specialist was willing to answer all of our questions and work with us on our incredibly complex process to make sure our end product met all of our needs.
CONSThere are a few features we wished it had, but we understand our application process is far more complex than most organizations.
Vendor Response
Hi Michael, Thank you for taking the time to provide this review. It¿s great to hear that your experience with the implementation specialist was positive and that they were able to work with you to design a solution that fit your process. We would love to learn more about product features that would benefit your organization. If you¿d be willing to connect with us about this, please reach out to our customer success team at smapplycsm@surveymonkey.com. Thank you and and we look forward to continuing our partnership.
Replied August 2018
Lena
Non-Profit Organization Management, 11-50 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2021
platform with a lot of functionalities
Overall, the onboarding process was very structured and clear, the training is available and the customer support team is pretty responsive.
PROSI like that there are a lot of automation options and customization features available on the platform. Although we did not integrate it with our website, it was easy to make the portal look like it was part of our online presence.
CONSbecause there are so many different options, the program requires a person who is fully trained to manage it. For someone who manages it on and off, it is too hard to remember how to change, add or remove features or stages. The reporting feature is a bit confusing.
Reason for choosing SurveyMonkey Apply
Multilingual platform with a lot of features and contemporary look
Reasons for switching to SurveyMonkey Apply
SMA has a lot more features and is bi lingual.
Frederick
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2018
SurveyMonkey Apply (SMA, formerly FluidReview) has a Draconian refund policy: No refunds allowed!
There's really nothing we liked about SMA because we never got as far as being able to use the software for our grants program. During the implementation process, it became clear that there are several significant flaws in the structure of SMA. As an example, SMA/FluidReview was developed for the Canadian market. As such, the organization information form (which cannot be changed) asks for CITY and PROVINCE. There are no fields for the US market such as STATE and ZIP CODE. Yes, you can add custom fields for STATE and ZIP CODE; however, these fields will appear at the end of the form away from the rest of the address information. And adding custom fields does not remove the PROVINCE field. The implementation person we worked with suggested that we ask for a US-style address on our grant application form, thus duplicating data entry. Using work-around solutions (kludges) was the order of the day. As another example, formatting for the budget form that was created for us was chaotic and confusing. Some number fields had one decimal place, others none (and not the two decimal places we were expecting). Some fields had a US dollar symbol; others did not. Again, we were told that SMA/FluidReview was developed with French formatting conventions in mind. Early on we did not see any way SMA would produce an elegant, easy to navigate solution designed for use in the US. It was at this point that we encountered the aforementioned refund policy.
CONSThe implementation process did not go smoothly for us. We were asked questions about our current grants program, which is rather simple: we use one web form hosted by Formstack. The implementation person intended to simply replicate our current grants program. This made no sense to me. We were never given the opportunity to understand what features SMA could bring to our grants process. I'm not sure how this type of implementation process would work for a foundation that is just getting started or is using an informal paper-based process. These implementation questions would be overwhelming. The biggest problem with SMA (and other similar grants software packages) is the amount of time and training expected of an administrator. These grants software packages expect that there will be one person within a foundation whose responsibility it is to administer the software. During the implementation process, it became very clear that SMA expects that administrators would devote significant time to not only training but also administrative duties. Sadly, there is no structured training program, no technical manual. So, training would be catch-as-catch can (a video here, an article there). Without someone on the foundation payroll who has a high degree of technology knowledge, SMA would be a very tough go for small foundations with few to no staff. Before you commit to SMA/FluidReview, make sure you have an administrator with a high degree of technological knowledge (and patience).
Vendor Response
Thank you for taking the time to provide this review. We would like to apologize that your experience has not met your expectations. We are always looking to improve and your feedback is critical to that. We would like the opportunity to address the concerns you¿ve raised as there may be a misunderstanding on the some functionality. For example, organizational profile is country agnostic and can be configured to align with the United States, Canada and other countries. We have users from around the world, and they can submit their address in any format. We will reach out to you directly to discuss further. We aim to ensure that all of our administrators feel supported and trained with the solution. We understand that learning a new software can be challenging and have built a comprehensive database of training videos and articles for our administrators. We also offer one on one training if you prefer this option. Thank you again and we look forward to speaking with you.
Replied August 2018
Carlos
Education Management, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2021
The best survey software
It's a great app, you don't need experience to use it
PROSI love his free version and paid version, like a student and employes who needs make surveys every month i've tried many apps, webs, and software and i totally rather this , it's easy to use and intuitive
CONSSometimes the template are not necesary, so that should be optional
Reasons for switching to SurveyMonkey Apply
Another apps have features useless and get confused to the people who just want to make surveys, it's intuitive and both versions (free and paid) are useful, i mean to be a version free it's such amazing.
Hemal
Marketing and Advertising, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed August 2023
User-friendly interface
SurveyMonkey Apply streamlines the application process for our applicants, ensuring user-friendliness. It proves to be highly beneficial and convenient to use.
CONSI can't really think of anything. They have good 2FA security feature that is taking time.