BLACKbox
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Most Helpful Reviews for BLACKbox
1 - 5 of 33 Reviews
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
BLACKbox is the most practical IT in a Box product
It has streamlined IT in my enterprise. In past 10 years we have not lost any data. We have successfully got through the vendor empanelment requirements of our customers related to cybersecurity. It is easy to manage and saves significant cost on hardware, software and bandwidth.
PROSBLACKbox is a single hardware single software product to manage IT, protect data from loss, leakage and theft. It helps successfully complete the vendor empanelment requirements by our large customers on Cybersecurity. It has have significant cost on Microsoft licensing as it acts as a domain controller, storage, firewall, end point controller, backup system, device hardening, VPN server.
CONSIn their basic level of the support contract Turn Around Time is 2 hours.
Reason for choosing BLACKbox
It worked out to be cost effective compared to procuring multiple solutions and integrating them. BLACKbox team provides managed services, so we did not have to spend on IT resource also.
Reasons for switching to BLACKbox
Our server was old and we were looking for a compact and simple IT in a Box solution. BLACKbox satisfied our requiremetns.
Dhaval
Pharmaceuticals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
BLAcKBox a cost effective yet effective aolution to safeguard your data
i would still recommend the over all product. It does solve a basic need for data protection.
PROSWe have been using Blackbox for about 4 years now. The onitial reason this attracted us was for the baisc simplicity and addressing a basic need to conteol aceess to data. IP is the most important asset of a company. And systems, docuementation they way employees use and access it is very important to ensure business os safeguarded. Also there was a need for compliance. What we luke about the software is its ability to control basic access roghts feom a few clicks. ease of user deployment and on general the security and monitering features it has. We can say it has benefitted and fulfilled the basic task of forced data centralization.
CONSthe major problem we experince is related to the inter et becoming blocked many times on its own and the absence of an alarm system if a backup has not pccurred. although they configure a rwport which is sent on makl...but there is no physical trigger to show the admin that a backup did not occur. Also the limitation of users on the blackbox and its inability to ' add on' users beyond a cwrtain point. Hence its scalability. while the security features are good but there is no effective way to review the captured data and the data is not reported user wise. i.e user 'x' , lists of file accessed - lists of websites visited and lists of documents attachments copy/pastwd/ edited or if posaible attached to emails Their Web filter needs more work and it would be nice to see a more exhaustive list of sites blocked by default.
Shweta
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2022
BlackBox helps keep all our data secure and sorted and organized with autocratic Centralization
Got rid of hassles of integrating and maintaining multiple hardware and software for DLP storage cloud backup.
PROSDual profile feature enable, isolate, personal and enterprise data is very useful to prevent data leakage , black box duo support this feature.
CONSdifficulty to connect to same service engineer, call gets disconnected.
pradip
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
Best DLP plus data centralization solution for sme
Excellent Value for money Meets our business objectives for data loss prevention and data backup
PROSWe are using Blackbox for storage, data loss prevention and email management it has been very helpful protecting our confidential customer data and ensuring only authorized person have access to it. The audit trail also helps us understand if someone has deleted the data. Feature of autocratic centralization and back up reporting and auditing are excellent feature, we are no longer dependent on end user remembering to save the data on to a central drive, the minute they save the data it is saved in the central location only. A must use feature for all SMEs where we have so little time and so much to do and if data gets deleted it’s a huge hassle. I highly recommend it.
CONSThey have 100% advance payment policy and also having high reluctance on offering discounts, standard support hours are from 10AM to 6PM on week days, we need it from 09 AM .
Nandkumar
Renewables & Environment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
File Server with DLP solution
Overall it is decent but with a lot of scope for improvement.
PROSThe mind is relaxed that there will not be any data loss.
CONSWe are habituated to vendors visiting us for immediate resolution. However, we are slowly getting used to the online resolution. The problem is sometimes it takes 4-8 hours or several days for a person to contact us. Sometimes a ticket is not resolved to satisfaction but it is unilaterally closed by your associate. Pl make it a point to ensure that the person who has sold us the product visits us once every 3-4 months to ensure we are getting proper support.