FixMe.IT Software


 

FixMe.IT is remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries.

FixMe.IT features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more.

FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines.

Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session.

The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations.

 

FixMe.IT - Unattended clients
 
  • FixMe.IT - Unattended clients
    Unattended clients
Supported Operating System(s):
Web browser (OS agnostic)

245 Reviews of FixMe.IT

 

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Software Advice Reviews (1)
More Reviews (244)

Showing 1-1 of 1

James from Westcom
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Brilliant I.T Support Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have tried a number of products and this is certainly our favourite

Pros

Great unattended features that can be shared through all employees using the tool making remote access to customers systems much easier. The software gives a clear view of which system are online and which aren't. It is also very easy getting a customer to start a session when using the software.

Cons

Doesnt work on mac.
Copy and paste to clients PC could work better
When you run out of licenses it doesn't tell you who they are in use by which means shouting round the office

Review Source
 
 
 
Showing 1-20 of 244


October 2018

October 2018

Hey Copy/Paste works!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's pretty seamless to get a session started, and pass the info to the customer to enable access.

Cons

The UI is a little over designed, and it makes things feel a bit cartoony.

Review Source: Capterra
 

Kurt B. from Sun Nuclear Corporation
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Excellent Choice for Remote Access

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I needed a replacement for LogMeIn and Rescue because of the price increases that they kept pushing through. I looked at other options and decided that FixMe was powerful and a great value.

Pros

Easy to use
Does everything that I need it to do
Great value

Cons

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.

Review Source: Capterra
 

Yen from Access
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

FixMe.IT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

N/A

Pros

It helps guide us to understand why we are receiving an error

Cons

More options and maybe chat and more steps

Review Source: Capterra
 

John from Forward IT Thinking
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Works as expected

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Can’t complain

Pros

Easy to use, no complaints good product.

Cons

Trouble moving between multiple monitors

Review Source: Capterra
 

Jim from Converged Networks inc
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Best remote software I have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We remote into p.c’s for access to there phone systems and fix remotely and customers love that we can address there issues and resolve there issues instantly

Pros

Ease of use and reliability , it connects quick and never times out and it has never failed us yet

Cons

Very sorry but I don’t have any cons on this software

Review Source: Capterra
 

Roy from Koorsen Fire & Security
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

An awesome tool for quickly assisting users.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Our organization has a different integrated remote support tool that we use daily for controlling workstations. However in an emergency when that software is corrupt, unusable, not installed, etc. Fixme.IT is a lifesaver for those instances where we need to quickly assist a user and get them back up and running.

Pros

The best part of the software is how it runs on the fly on a client without needing to be installed beforehand. The per-seat instead of per-user is a great value as well.

Cons

The expert console could be a little better designed. But after an initial learning curve, it does work well.

Review Source: Capterra
 


September 2018

September 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, it is good.

Pros

It is very easy to use with the customers.

Cons

It doesn’t work on MAC or iPad. I would like to see an iPad app for quick accesss or support

Review Source: Capterra
 

Howard from Computer Networking
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Techinline FixMe.IT Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The software is easy to use when it works properly.

Cons

About 1 in 10 of my customers cannot connect. The client software begins to load then goes away with no client ID. Works very poorly with servers for unattended access.

Review Source: Capterra

  Response: Techinline, Techinline

Date: September 2018

September 2018

 

Hi Howard,

Thank you for sharing your experience and for being our valued customer! We regret to hear that some of your customers are having issues when running the FixMe.IT Client app. This issue is often caused by third-party applications installed on the remote PC, and is not attributed to FixMe.IT in any way. Please see our Knowledge Base for more information and possible solution: https://docs.fixme.it/knowledge-base/fixme-it-client-application-doesn-t-start-or-client-id-unexpectedly-disappears If this doesn't help, or in case you experience any problems when configuring servers for unattended access, please reach out to our support team at support@techinline.com for immediate assistance. Best, Dan | Techinline

 

Kyle from On Call Computer Solutions LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Decent Remote support software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall fairly good, regulrlly used the product with few issues or crashes.

Pros

The domain is easy for clients to understand and the client instructions for connection are presented well.

Cons

No mac support (at the time we used it).

Review Source: Capterra
 


September 2018

September 2018

Great resource for my team

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Product was really easy to use and helpful for my team

Cons

I wish setting it up was a little easier

Review Source: Capterra
 

Jon from RTS
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used several different screen control utilities in the past and most require a bit of configuration in order to get it going. This simply works. It is easy to use and intuitive.

Pros

Easy to use.
easy to setup.
I no longer have to worry about the upkeep of a screen connect service.

Cons

Any of the cons that I could mention have all been updated and resolved within the last 6 months.

Review Source: Capterra
 

Erwin from Computer Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Best software I have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to use and the speed and functionality works great.

Pros

This is the easiest software I have ever used for remote support.

Cons

Transferring files between host and client I wish worked better.

Review Source: Capterra
 


August 2018

August 2018

Remote troubleshooting made simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You're going to have customers that don't know anything about the computer they're working on, so you're going to need a solution to help them that allows them to very easily accept and request help. That's what FixMe.IT does.

Pros

The ease of setup was great. It has smooth remote desktop functionality without being too stressful on the network.

Cons

No cons. Everything works as advertised. We really enjoy the software.

Review Source: Capterra
 

Craig from Software Support Technician
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the program does not need to be installed on the customers computer. It connects fast and allows for support

Cons

Sometimes when connecting to customers widows of programs open behind other windows. So this makes you minimize other windows. Also that it temporarily installs in the temp folder. If Windows security is set to not allow this the program cannot be used.

Review Source: Capterra

  Response: Techinline, Techinline

Date: August 2018

August 2018

 

Hi Craig,

Thank you for sharing your feedback and for being our valued customer! If the app opens behind other windows, simply click on the FixMe.IT taskbar to make it active - this way you won't have to minimize other windows. Regarding the installation of the Client app, it is downloaded to the temp folder by default. If you need to permanently install the FixMe.IT Client app on the remote user's PC, you can use one of the options described here: https://docs.fixme.it/features/installing-client-application-on-a-remote-computer

Best,
Dan | Techinline

 

Andrea from ExhibitOne
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Remote Desktop Control made for IT Professionals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

FixMe.IT's servers are always fast and stable, It is simple to direct users over the phone to start the Support Session, it automatically checks for proper local-admin privileges and will prompt the user for credentials if needed. FixMe.IT was made with IT support professionals in-mind; it never has a problem viewing and clicking-through UAC dialogs, and the additional features such as Unattended Access and File Transfers make Remote Support a breeze.

Cons

per month per user price seems steep, however, is a reasonable price for such powerful software, and seems extremely competitive compared to other similar products.

Review Source: Capterra
 

Byron from Leading Edge Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Best Remote Access for the money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Remote Diagnostics and Maintenance is now a better profit margin item and works as stated, every time.

Pros

Simple for both tech and end-users to get up and going.
Lower cost alternative to the other Remote Access solutions out there and operationally just as functional.

Cons

The end-users ability to uninstall the Remote Access Agent without Admin rights or a password.

Review Source: Capterra
 

Randy from American Helpdesk
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great, but not for Mac

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

overall it's great and easy to get the users on the remote sessions.

Pros

worsks great on PCs, and easy to get the user online.

Cons

we have an issue when trying to support from PC to Mac

Review Source: Capterra
 


August 2018

August 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall FixMe.IT has been a major asset for my day to day business.

Pros

setting up unattended access to my clients books is a snap, and the instructions to start a remote session are simple!

Cons

I can not log in to Mac computers, as far as I am aware

Review Source: Capterra
 

Shaun from Your Geek Friend computer repair services
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Fully featured remote support software, much better pricing plan than any other I found

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Minimal need now to visit customer homes & businesses

Pros

Price plan is pay as you go & very reasonable, I am a self employed IT engineer & remote support is invaluable in our trade, fixme.it allows me to support customers without huge outlay

Very fast remote access
Ability to add 'unattended client' for regular customers

Cons

Could do with an option to have a fixed ID for some customers, without unattended access so their computers could be supported in the future, maybe just change the password every use rather than having a new ID each time

Review Source: Capterra
 

Brian from APC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great cost effective remote support application

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The main features we like about this product is ease of use.
Seems to be faster than competitors remote app software.
It allows multiple screen support

Cons

Im very happy with the product as it is but would like to mobile support

Review Source: Capterra