Viberent
About Viberent
Viberent Pricing
Pricing is available on monthly subscriptions in the following packages: • Basic: $69/per month • Contact Viberent for Plus and Company packages. It also provides the following Addons: • Online Training: $489 • Data Migration: $489 • Contact Viberent for Onsite Implementation & Training Addons.
Starting price:
$69.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Viberent
1 - 5 of 18 Reviews
Shelley
Verified reviewer
Events Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Perfect system for a small event hire company.
Highly recommend! If you are a small business then this is the system for you. No nasty hidden add ons to get what you need. It's all in one cost effective price. Their communication and ongoing upgrades to cater for the ever changing market of the hire industry is vital and appreciated.
PROSWe have been with Viberent for over 6 years and have been really happy. Unlike other hire systems where you could wait days for a help or enquiry response, Viberents communications are within minutes. They are always open to feedback with improvements and so accommodating with helping when needed. The customer service is 10+
CONSWe have a few issues with deposits and how it feeds through to our accounting system but this is more due to the nature of our business structure than the layout of Viberents system.
Vendor Response
Thanks Shelley for your review of Viberent. Your feedback is greatly appreciated. Our team strives very hard to continually improve Viberent system functionality. We will keep you updated on further developments as we make progress. There are some exciting improvements coming along in the next few weeks and months.
Replied March 2024
Brian
Events Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Australia's first cloud based Hire Company
Overall Valiant are very happy with the final product.
PROSValiant undertook a 2 year journey with Viberent to customise their software to suit Valiant. The pros with the software is that it is built for Valiant by Valiant and Viberent. We are now Australia's first cloud based hire company. Currently saving 83,000 sheets of printing per year is a huge achievement for us and something we are very proud of!
CONSWe are not software developers nor have we undertaken a project of this size previously. It required an enormous amount of work from Valiant internally, this is something we underestimated. We are grateful for being involved though as it helped allow Valiant the ability to work with Viberent to ensure that the software was fit for purpose.
Reason for choosing Viberent
The two other software providers had plans to update their software to go to the cloud, but the timeline could not work for us.
Reasons for switching to Viberent
Baseplan could not offer Valiant the ability to go to the cloud and become Australia's first paperless Hire company.
Vendor Response
Thanks a lot Brian for your lovely review of Viberent. We are proud to be a part of Valiant becoming a totally cloud based hire/rental company in Australia and go totally paperless. We look forward to continue working with you and the wonderful team at Valiant.
Replied July 2022
Belinda
Events Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed May 2022
A sad customer...
No the best - Rude and the software is incredibly glichy and it is not our internet as mentioned before!
PROSThis software already existed with the purchase of the business - after a few months of using the software, the price was increased without warning.
CONSThe messy layout and how expensive the product is
Reason for choosing Viberent
We are currently researching other products
Fiona
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Integrated Rental Management System
This has been the best rental management software we have found. Most others are just an inventory management system, however the quoting, invoicing and integration with Xero make this a much more valuable program than the others
PROSViberent handles our end to end processes from quoting, invoicing, inventory management and integration with our financial software Xero
CONSIt can be a little bit clunky and sometimes slow with high volume rental transactions
Vendor Response
Thanks for your review, Fiona. Its greatly appreciated. We have taken your comments on board and we will continue to improve Viberent system functionality. In terms of system being slow sometimes, for rentals with large number of items (eg more 50 lines) for rental periods spanning 6 weeks or so, the system needs to check availability for each item for each day of the 6 week or so period. This requires time as you can appreciate.
Replied March 2024
Tyrone
Environmental Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Using Viberent
Overall a very good service it has helped us to keep track of rentals and equipment and allowed us to grow in the meantime.
PROSThe scheduling calender really helps to see what you have on the go day by day. In addition viberent connects well with quickbooks our financial software.
CONSInitial population of the system was the only bit I didn't like having to deal with but that goes for any software with large amounts of data to upload.
Reason for choosing Viberent
Viberent had excellent customer service and were willing to look into any changes we needed - it made it a very positive transition
Reasons for switching to Viberent
Customer service was terrible and there were certain changes we needed in the software that we were told weren't available.
Vendor Response
Hi Tyrone, Thanks for your review of Viberent on Capterra. Your feedback is greatly appreciated. We try to do our best at all times. We take your feedback very serious about initial onboarding experience and will discuss with our team to further make it easier for our customers to transition to Viberent from their existing system.
Replied June 2022