About PayPal

PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes.

PayPal provides a one-touch login process, so there is no need to re-enter information. For individuals, users can shop as well as process transactions overseas by linking their card details through PayPal’s portal.

For business owners, users can accept international payments from banks or digital wallets on through the portal. They can bill the clients, receive direct payments from suppliers or manufacturers and accept payments from more than 200 markets with a single account.

PayPal charges a transaction fee, which ...


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Supported Operating System(s):

Web browser (OS agnostic)

18,971 Reviews of PayPal

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(14,086)

14,086

4 stars

(3,765)

3,765

3 stars

(724)

724

2 stars

(123)

123

1 stars

(97)

97

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18971 results

January 2021

Lisa from Prine’s Finds and Designs

Verified Reviewer

Company Size: 1 employee

Industry: Luxury Goods & Jewelry

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

PayPal review

Since integrating PayPal with my personal and business affairs my life has been less stressful. I never go to a bank anymore because there is no need as PayPal has made everything available for online transactions. Overall my experience has been extremely helpful and relieves the amount of stress caused by financial transactions and banking.

Pros

PayPal has been a life saver to me as it makes money transfers and online transactions easy and fast with no wait time. Navigation through PayPal is so simple a five year old could do it. I am able to do business with all my other business colleagues on or offline effortless. There is even an option for automatic transfer so it’s a complete no brained. Also investing in cryptocurrency with the touch of a finger is absolutely brilliant. Instead of your money just sitting there you can invest it and watch it grow.

Cons

To be honest there is nothing I can say about PayPal that they could improve on except maybe more businesses should use them so as to be as accessible as say Visa or MasterCard however I have noticed that is rapidly changing so really I have no complaints thus far and I have used PayPal for a couple of years now.

Reasons for Switching to PayPal

I was simply going to try PayPal to play a game I wanted to pay and then I started using it more and more for other transactions until it became my number one source for handling all my online financial transfers.

February 2020

Andrew from I.H.O.P

Verified Reviewer

Company Size: 10,000+ employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

February 2020

PayPal cuz ya gotta...

PayPal is always going to be a mover-and-shaker in the internet finance sector and if you're just sending money to your friends and family or stacking a few bucks to pay for stuff online PayPal is a good option. For me doing business with PayPal has been easy but If you're a medium-to-large sized company maybe you should look for a business account elsewhere.

Pros

PayPal is one of those things ya almost gotta have. All these new digital credit cards coming out that mask your numbers is old newus as far as PayPal is concerned. They pioneered not only digital currency but gave us a format on how-to buy things online. These new marketplaces (letgos, offerups, Facebook marketplace) really owe PayPal a debt of gratitude of for making us comfortable to purchase online. In addition to the privacy PayPal offers they also make it easy for you to send and receive money especially to your friends and they don't charge you anything. You can get a free cash card which is cool and you can also use card to accept payment for your small business.

Cons

PayPal does require a lot of background if you were to open up an account and get a cash card. They do close people down for practically nothing and they will freeze assets for an undetermined amount of time if anything is questioned. Also there so in bed with eBay that if eBay doesn't like something about you or your account they can freeze assets as well. They have a pretty weak offers category where you can get some discounts but they're not all that great and neither is there discount on shipping. And why don't they have their own check cashing division being so big, why use Ingo?

Reasons for Switching to PayPal

Well Chime is nice and all but they lack some of the features that PayPal has and you seem to wait longer for your transfers. And doing business with PayPal is much easier because everybody is integrated payment into their sales format

February 2021

Anna from Retail

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Helping a College Student get by

Overall, the convenience and easy use for PayPal is what sold me on the app. I like how easy it is to do business transactions and how easy it is to transfer money between myself and others.

Pros

PayPal is widely used for multiple reasons. I started using PayPal because it was easier to transfer money with my roommate when one of us would buy dinner or pay rent. I also shop online frequently and many stores have the option to pay using PayPal. I have my card linked to it so if I did not have my bank card with me it was convenient to pay by PayPal and they would take the money from my bank. Recently I also been using PayPal for business purposes and I like how the buyer and seller are protected. I have had issues where my order never came, or I was scammed and PayPal helped resolve the issue so I did not lose any money.

Cons

There really is not any cons with this app. The process to complete a claim for a refund can take a little long, but others companies take about the same time. There is a fee to instant transfer but it is not that much depending on the amount you are transferring.

Reasons for Switching to PayPal

I like how secure PayPal is over Venmo. I am protected if any business issues are encountered.

December 2019

Kat from Oglesbee Wallace Photography

Company Size: 1 employee

Industry: Photography

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

1.0

Functionality

4.0

December 2019

Good but has some problems

They wanted me to pay 10k or more for purchases that were authorized which is completely crazy to me but they are very helpful when needing to send money fast. More people use PayPal than other services so its nice for it to instantly transfer in most cases. I use cash app now and nit everyone uses it so I find myself having to go right back to PayPal.

Pros

I really like the ease of use. It was very easy to add money, spend money, send money, link to a bank or credit/debit card, get your own PayPal account card, take out money, or get paid through paypal. It has tons of features and they are all easy to use. The tabs are labeled so you dont have to search to figure out where you need to be to send or recieve money. It is also nice that you are backed up from PayPal when paying for goods/services. Very nice platform overall. The app is also very easy to use.

Cons

I dont like how they dont back you on friends/family purchases since sometimes I am paying a friend but want to be backed up without the fee. Just because I know them doesnt always mean I trust them to handle money for me. But the fee is small so I normally just use goods/services in that case.

Reasons for Choosing PayPal

The fact that more people use PayPal and that PayPal can instantly transfer to banks or card instantly. Whereas square or others make you wait a couple days. During holidays I had to wait up to 2weeks which delayed the promise date and caused me to have to reimburse my cuatomer and wastd my money. It happens though and now I allow myself time.

February 2021

Dominique from Happy Transcripts

Company Size: 1 employee

Industry: Writing and Editing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

PayPal saves me as a Freelancer

PayPal has been perfect for me as a self-employed freelancer. I am happy that I chose it over the other options. I love how I can track all my expenses, incoming payments (which is all work-related income), and keep track of deductibles when it comes time for tax season. Also, PayPal provides self-employees with their 1099 tax forms and emails you your annual report of your finances for taxes.

Pros

I am a self-employed freelancer, so PayPal is essentially my paycheck every time I get paid. I am so grateful for PayPal. My money gets transferred to my bank for free within 1-3 business days without hassle. I have a constant inventory of all my income and spending because of it. Tax time is a breeze and extra easy with PayPal. I truly appreciate it. Sending money is easy and allows you to create a cute card or message to go along with it. Also, you can easily send gift cards. I appreciate how PayPal saves all the names/image of the people you've sent or received money from in an easily seen location on the dashboard. That makes it easy to either resend money to the same person, or request money if need-be.

Cons

My one and only complaint about PayPal is that when I originally signed up, I was signing up as a personal profile. Eventually, my PayPal ended up becoming for business use only, BUT PayPal doesn't allow you to edit your username so I'm stuck with the same name. I can't get a new PayPal because it's connected to all my information with my business including my email, etc. So, this is really a huge, huge inconvenience and frankly, an embarrassment for me.

Reasons for Switching to PayPal

I tried Square and wasn't fond of it immediately. Cash App I did use for longer, but PayPal has more options and is better for long term use and professional employment purposes. I felt Cash App was too focuses on BitCoin which I didn't like.