Opiniion

RATING:

4.0

(5)
Overview

About Opiniion

Opiniion is a software designed for property management companies aiming to gauge and enhance the experience of residents. It serves firms of varying sizes, with a focus on elevating resident satisfaction levels. The software streamlines the task of gathering resident feedback at crucial points such as tours, move-ins, maintenance requests, lease renewals, and move-outs. It utilizes text and email surveys to collect real-time sentiment from residents, aiding in the detection of issues that may affect resident satisfaction. One of its main features is an online review generation system, which displays genuine feedback and aids in improving a company's online reputation. Opiniion also has the ability to analyze feedback to discover the underlying causes of resident sent...

Opiniion Pricing

Depending on industry.

Starting price: 

$55.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Opiniion dashboard

Opiniion Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Opiniion

5 Reviews

Tracye

Real Estate, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Great for Reputation Management

PROS

The negative feedback notifications. It gives the opportunity to respond to issues quickly.

CONS

N/A I like what I have seen of the product so far.

Mikah

Real Estate, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Opinion

PROS

What I like most about opiniion is good rating boost our goggle reviews

CONS

I think we the positive feedback should be alerted also

User Profile

Robert H

Verified reviewer

Real Estate, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2023

It's all about selling you, then you're left alone in silence without a working product

The sales process was nice and a lot of promises were made and then when the contract was signed and 'setup' was completed, nothing. It doesn't work and is effectively worthless. Like, poke it with a stick and nothing. Zero help. Zero support. This wouldn't be so awful if we could just part ways but you can't. You have to sit with a year contract for nothing. No product. No support. No service. Most people don't care and sign up for this so they can tell their boss they bought a reputation management platform. We care and it doesn't do anything.

PROS

The setup people were very nice and attentive. That's where it all ends.

CONS

It just doesn't work. It's that simple. It was fully down for a couple of months and no one told us and when we asked for help it was crickets. No worries, we try software all the time, we'll just cancel it and move on with the lesson learned. Nope. There's no 30-day out. You're stuck paying for a full YEAR, and in our case that's around $5k. For nothing.

Reason for choosing Opiniion

The sales people were nice and we were convinced by the pitch that the soft touch of the smiley faces would solicit more feedback. It didn't. We never got a single month's worth of use or value out of it. 8 months later I'm counting the weeks until I can free up the expense to use a different platform that does something. Don't trust Brad or anyone else there.

Norma

Real Estate, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Opiniion

Overall we have had a good experience. The only issue thus far is that reviews are sent to past residents. That have not been living here more than 2 years.

PROS

Overall the platform is easy to use. You are able to reply directly to resident

CONS

Sends reviews to all past residents. Sending reviews to past residents that were evicted gives a big impact on reviews as they will most likely give a bad on.

Savannah

Real Estate, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Software Review

PROS

It is easy to navigate through and easy use

CONS

Nothing everything so far has been great

5 Reviews