RepuGen
About RepuGen
RepuGen Pricing
RepuGen offers custom pricing plans for individual practitioners, small and large medical groups, hospitals, IPAs, and more. Learn more about our pricing here: repugen.com/pricing
Starting price:
$32.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for RepuGen
1 - 9 of 9 Reviews
Amber
Medical Practice, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Wow!
RepuGen has increased our online reputation from a 2 star rating to over 4 stars in a very short time.
PROSEasy to use and navigate. Efficient in measuring/tracking patient satisfaction ratings.
CONSSome patients prefer not to be "bothered" and get upset by RepuGen's attempts to get a satisfaction rating. However, we do have signs at check in/check out that lets all patients know that a survey will be sent to them via email/phone. If they do not want to participate, they can unsubscribe.
Reason for choosing RepuGen
Price & features.
Vendor Response
Hi Amber, Thank you for such a great review! Our team is thrilled to hear that you have been enjoying your experience with RepuGen. Please feel free to reach out to us at any time for any of your online reputation management needs. Thank you, Lauren Parr Product Marketing Manager RepuGen
Replied March 2020
Cara
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
A huge asset to my company.
I am able to hear from clients before we prompt them to review online, so I can weed out and address any dissatisfied clients.
PROSWhat a great tool to manage the online reputation of my business. I love that Repugen is so easy to use and is a great way for me hear what my client's have to say, so that I can assure their satisfaction. The reporting tools Repugen offers really helps me make sense of review data.
Vendor Response
Hi Cara, Thanks for the review! Glad to hear that you've had a positive experience. Regards, Ajay Prasad CEO/President
Replied August 2017
Nancy
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2020
Mixed Feelings
I want to love this product because I spent a long time vetting to find HIPAA compliant software at a price point that I could resell. My rep changed in the middle of the processes, and I feel like the information given by the first rep was not as detailed as it needed to be, and there were many unknowns along the way. For example, I was not given accurate and complete information about the price for integrating with the EMR.
PROSI've watched the product evolve, and some good things are happening. My current rep is responsive, which I appreciate. I love the opportunity for service improvement and tracking how we deal with negative reviews. I love the new widget and the fact that the testimonials now display the review origin.
CONSThere are still things that don't work on my account. For example, running reports, the data doesn't populate unless I choose the date range option of "all time." I would like to see the aesthetics of the reports updated. I would like a white label option. Navigation is not as intuitive as I would like it to be. I still don't like that I can't choose to approve 3.5 ratings for publishing because I think it's unrealistic only to have scores of 4 and 5.
Reason for choosing RepuGen
I thought the price point was lower than it actually is because the integration was not explained well to me. I have several clients that I have been working to get on board for more than a year and have been selling them using your product. In short, I have not found a product I like better and I appreciate the ongoing improvements and opportunity to provide feedback.
Vendor Response
Hi Nancy, Thank you for taking the time to leave a review. We truly appreciate your feedback. I would like to discuss the issues you have been having so we can address them immediately, please call me at 714-277-4173 so I can help. I just sent you an email with a video tutorial on how you can publish 3.5-star ratings to your testimonial page. I look forward to connecting with you soon, thank you again for your feedback. Best Regards, Lauren Parr Product Marketing Manager RepuGen
Replied March 2020
Peter
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Excellent service to boost online positive reviews by customers and head off negative ones
GMR Web Team's RepuGen is an elegant, closely monitored system that has worked well for our medical group to improve our online reputation and reviews. We went from very few reviews from years ago, to regular 5-star reviews in excess of the entire volume of prior reviews, within a few months. Customers (patients) receive a communication shortly after a visit, to quickly rate their experience; if positive (at a level you choose), they are thanked and asked to post a review, with easy to use links to various review sites (Yelp, etc.); if negative, a contact person in your organization is immediately notified, to allow prompt personal outreach that often heads off a negative review. RepuGen has both increased our positive reviews (many satisfied folks don't bother to post reviews), and reduced our negatives, boosting our overall rating dramatically, and GMR has been a very responsive, easy to work with company. Highest recommendation.
Vendor Response
Hi Dr. Kim, Thank you for the kind review. It's been a joy helping you and your fellow doctors get consistent online reviews, and the results we've seen have been tremendous. I appreciate the recommendation as well, and look forward to your continued success from using RepuGen. Best, Ajay Prasad, CEO
Replied November 2016
Phoebe
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
User friendly and streamlines my work
Great customer service, user friendly.
PROSI like the automation that’s built in to this platform, streamlines my tasks and lets me focus on improving patient experience.
CONSNo complaints, great system. Easy to use and great set up.
Andrea
Medical Practice, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2020
Works, but Bumpy
I think this is a good value, but some of the needs we have are being developed as we need them.
PROSThe integration was easy and I receive a lot of support in implementing and troubleshooting from them. It actually does help us a lot in increasing our online reputation.
CONSCustomization have been hard. Sometimes the dashboard is glitchy.
Reason for choosing RepuGen
Value, experience with the healthcare industry
Vendor Response
Hi Andrea, Thank you for taking the time to leave a review, we greatly appreciate your feedback. I would like to learn more about the customizations and glitches that you are referring to so that we can address them immediately. We are always looking for ways to customize our solution to our clients' preferences, but I want to ensure that your experience is as seamless as possible. Please reach out to 714-277-4173 at your convenience so I can help. Thank you, Lauren Parr Product Marketing Manager RepuGen
Replied March 2020
Brian
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Great amazing customer service from RepuGen, no question left unanswered !!!!!!!!!!!!!!!!
The software is really easy to use which makes its simple for the end user to navigate and engage with the software. RepuGen also has the ability to create and customize a lot functions which is a plus.
CONSI think due to the many customizations that RepuGen is willing to provide creates some very minor glitches that occur which is no fault of anyone really. But it does detract from the quality to be honest. Besides that its a great tool.
Vendor Response
Hi Brian, Thanks for the review! Glad we were able to accommodate all of your needs and thank you for understanding the small side effects of some of our flexibility. Looking forward to continuing to improve your online reputation!
Replied November 2017
Omid
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Excellent product, user friendly and prompt response from the support guys for a fraction of
Excellent product, user friendly and prompt response from the support guys for a fraction of price from competition. They even helped me figure out how to shorten the url of my review pages. Very happy with their service.
CONSnone so far. Excellent product, user friendly and prompt response from the support guys for a fraction of price from competition. Very happy with their service.
Vendor Response
Thanks Omid! We are glad to be able to live up to your expectations. Looking forward to continue improving your reputation! Thanks! Regards, Ajay Prasad Founder & CEO
Replied May 2018
vahid
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
good no problems
Ease of use of the software and short learning curve so this I like
CONSI wish the messages sent out were more personal for the people who are asked to participate in the survey
Vendor Response
Hi Dr. Bashi, Thanks for the great review! Happy to hear your experience with RepuGen has been positive so far. In regards to your concern, you can actually edit the message content in your account if you go to Settings -> Email Settings. You'll have almost full control over what the surveys say so you can make them more personal. Please reach out to our support if you have any questions on this. Thanks! Regards, Ajay Prasad Founder & CEO
Replied April 2018