I was very happy with it, it filled a previously missing piece in our customer engagement stack, and it undoubtedly increased our NPS score with our customers by giving us such clear and high quality communication channels with them.

We gathered very high quality feedback on our roadmap and release planning via LaunchNotes. It helped us to prioritize the right things with our customers, and clearly communicate what was going on with our product to them. It was a great two-way communication channel between us and our customers, and it proved to be indispensable to us as we grew our customer base.

Early on it lacked some features and functionality, and so we had to buy other tools to fill the gaps. Over time we wound up replacing these tools with LaunchNotes as the product developed more.

We use launchnotes to share feature deliveries with our customers when they occur. This is not the type of content we would include in our marketing comms, as it tends to be quite functional. Launchnotes provides the consistent and expected space to do so.

LaunchNotes is easy to get your head around and navigate. The product is simple, yet very powerful. It's really well suited for maintaining and sharing your delivery roadmap with your customers. The announcements feature is straightforward, You can maintain a delivery roadmap for multiple products and also by theme, which is helpful as some deliveries might touch multiple products.

There is nothing that I dislike about it. Its pretty straightforward. We're underutilizing it.

How easy it is to use and integrate on my own sites and services. Really a good to that I can reccomend for anyone.

Not much, I for the most part like the product a lot.

-Intuitive, easy to use and dynamic solution for communicating about product development -The roadmap is visually engaging. It's suitable for sharing both internally or externally -Helps to establish and maintain a culture of transparency and openness and keep everyone aligned on product goals and timelines. -Integrates with Jira, providing real-time updates from the development team that can be incorporated into the roadmap. -It's customizable so we can tailor the roadmap to specific project needs & audience preferences.

Have so far had a really good experience w/ the product and team!

Before LaunchNotes, we were dependent on our monthly Customer Newsletter and CSM team to effectively communicate our product releases. This was challenging from a resourcing and consistency standpoint. Since implementing LaunchNotes, all 3 sides of our marketplace have a clear understanding of what's releasing, when, and how it changes their workflows. Additionally, it's been a huge beenfit for our internal teams to use as a scalable asset to teach customers about what's new in the product.

Simplicity and overall functionality of the product

Nothing to note that I don't particularly like