Agilysys Spa
About Agilysys Spa
Agilysys Spa Pricing
Please contact Agilysys directly for pricing details.
Starting price:
$250.00
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Agilysys Spa
1 - 7 of 7 Reviews
Anonymous
501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2020
Agilysys Spa
It has had growing pains, but Agilysys is very good with customer support.
PROSIt uses a web-based interface which makes administering the software users easy.
CONSThere were a lot of growing pains into getting things set up the way our users wanted the software to work.
Vendor Response
Thanks for your review. We're happy that our customer support team has been responsive for you.
Replied December 2020
Anonymous
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2020
Took some time to get used to but the end users are liking it.
It was interesting and seems to be working at the Front Desk well for the users.
PROSThe consolidation of the product and getting rid of the older AS400 system.
CONSTook a while to get the kinks worked out.
Reasons for switching to Agilysys Spa
Upgrading several products on the property.
fatima
Hospitality, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
FUNCTIONALITY
2
Reviewed December 2020
Needs work on the software
there isn't anything I like about this software.
CONSI feel this is a very under sophisticated software compared to others I have used in the past. Too many glitches and low functionality.
Vendor Response
Hello Fatima, and thanks for taking the time to provide your review. We only provide robust, feature rich, quality solutions to our hospitality customers so your review is quite disappointing and surprising. We will be reaching out to you directly to get your feedback and ensure that you have the features that you need or any additional training that might be helpful to ensure a better experience with our software in the future.
Replied December 2020
Eric
Hospitality, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed December 2020
Agilysys Spa Review
The design of the interface was probably the biggest difference between this and the previous Agilysys Spa
CONSSetting up Credit card devices is the biggest pain from the previous system
Nichole
Gambling & Casinos, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed December 2020
Struggling with this application
The application has been a headache.
PROSThat it interfaces with our other apps in the casino.
CONSUser Management is a struggle. Users lockout unexpectedly, unlocking the user in the app doesn't always unlock them (sometimes we have to change the password to get the password to unlock). The app kicks out users without notice. Random errors. We've been working with development since install to try and resolve all these issues since install. When they do an update, then we have new issues.
Reasons for switching to Agilysys Spa
Managment wanted us to be on all one platform so our applications could talk (POS, Spa, Golf, Hotel).
Vendor Response
Hi Nichole, Thank you for your feedback. Your opinions and product experience are important to us and we take them very seriously. We are sorry to read about your concerns with Agilysys Spa, and our services and product teams are reviewing your issues. We will be reaching out to get more detail and discuss how we can improve your experience.
Replied December 2020
Kellie
Hospitality, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed December 2020
Not Ready For Deployment
Good potential for great stuff in the future, but not ready now for our property.
PROSBooking packages - extremely simple & efficient - it's like a booking wizard.
CONSWe're having a tremendous amount of glitches, slowness, error messages, etc. The Agilysys team is very responsive and trying to figure out the issues. Personally I think it wasn't ready enough for our property.
Reasons for switching to Agilysys Spa
Improvements expected and trying to get to an online booking engine with Agilysys.
Vendor Response
Hi Kellie, thank you for your feedback. Your opinions and product experience are important to us and we take them very seriously. We are sorry to read about your concerns with Agilysys Spa, and our services and product teams are reviewing your issues.
Replied December 2020
Joe
Hospitality, 1,001-5,000 employees
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2020
By Joe
It was OK. Wish it was more seamless
PROSCloud based so no configuration on the end user
CONSAll of the weird issues that I get called about
Reason for choosing Agilysys Spa
We moved from V1Spa to this.
Vendor Response
Hi Joe, thank you for your feedback. Your opinions and product experience are important to us and we take them very seriously. Please let our Agilysys support rep know a bout specific issue that we can address for you.
Replied December 2020