Arryved has been an amazing product for us. The ability to pull specific sales data out of the system in a timely manner has help us make business decisions quickly. The ease of taking orders from the handheld tablets has improved the quality of service we are able to provide to our customers.

The ability to sync with our existing financial and production platforms has been a huge time saving for us. We have also been able to easily expand to new locations. Arryved is also always looking to add new features to better service its customer base. And the support is second to none.

The one thing that would be helpful is an Enterprise Solution to update menus across multiple locations. But as of this review, I know this feature is in the works. In addition, as another review said, the swipers can be temperamental.

There are too many things to list for which Arryved provides solutions. Even when I come up with odd statistics I'd like to compare, or we decide we need to swap all of our printers at once, then ship one back and get an extra wifi dongle by accident, they have acted as partners the entire time. They have never been upset that we ask the same question for the 5th consecutive week, or that we ask them for something they have already provided. They simply work with us at every step. They have proven to be good people and insightful about their suite and creative in combining many different solutions. This has been and will continue to be most important to us.

Arryved is very intuitive in addition to having an intelligent setup for deep dives into the data. They also do a great job categorizing expenses, tracking staff, and everything one would expect from POS service.All that being said, the great software is outdone by their Service. It is uncanny how quickly they get back to us and how frequently they are willing to explain their structure, payment processing, and anything about the system setup you can think of. They also have worked tirelessly with us to determine how we can best use their product and integrate future items. We have swapped hardware a few times and they are always ready and willing to help us set up, troubleshoot and optimize our setup. I cannot say enough about their Service team and their ability to handle requests and issues.

There need to be customizability upgrades in multiple facets of the architecture. These are not earth-shattering upgrades, just some things we would like to do a different way, or to be able to create our own reports. We have the need to view specific data in different ways than standard business models, so this may not be needed by other groups.Given, we have discussed this with them and are working with them to provide information and insight about what we would like to see, and they are very receptive to the feedback. There are always features and capabilities to add, all we would have asked is that they be open to implementing some of these things - they have been more than willing.

The bulk close out is amazing. The Dashboard with a snapshot of sales for the day with comparative data is helpful. The overall ease of creating new product is amazing. The clone feature is extremely valuable in it's ability to help launch a massive new line of product with ease by modeling a previous launch.

Features that could be added: Ability to drag and drop buttons on the backend to streamline the interface on tablets for ease of use. The number system for columns takes a lot of planning per item especially with a constantly rotating menu. Filters for venues in order to calculate sales by venue, tip totals by venue, etc without having to use a calculator. Ability as an administrator to clock in and out employees from the tablet without having to find their login number. This feature would greatly help with payroll and ease of service.

My personal experience with Arryved has been one I will always remember. From the moment I requested a demo I felt like I was the most important customer they had. Their service and software is the best we've had!

Since implementing Arryved in to our taproom, we have seen increased guest interaction and sales. The handheld devices are key to our servers successes. The communication between on-premise and online store is seamless and the system updates quickly when inventory changes are made. Support for Arryved is by far the greatest feature. We are beyond happy to have them on our team!

The shorthand on printed tickets takes some getting used to, but as with any change, proper training in-house can solve that problem easily.

Before Arryved, our team used a more generic "all things to all people" PoS. While that solution was cheaper, we got what we paid for. Staring off in the brewery space, the Arryved PoS had pre-built many of the features and reports we use on a daily basis. With our previous provider, I would have to write Python scripts through their API to generate many of our daily reports. We also love the innovation within the Arryved team. Their product is not stagnant. We have benefited from numerous new features that make it easier for a mid-sized brewery to operate in an increasingly digital and online world.

The biggest con was losing our ability to bring our own merchant card processor. Losing this ability significantly increased our PoS cost. However, the value derived from this additional cost makes up for most of this downside. The only other downside would be the complexity of operating a multi-site business inside a PoS. But this isn't so much a challenge with Arryved, as it is with PoS's in general. To build a product that works across different business models, there are a lot of features and set-up time required, so I believe it's a necessary evil and Arryved has done their best to simplify the setup while still giving the right amount of customization. My biggest recommendation to new users would be to set aside a lot of time, and put a lot of thought into your integration...your future self will thank you.