[sensitive content hidden] was phenomenal. From initial setup to live operation, he handled everything. He continues to be a resource. Additionally, tech support is available 24/7.

The ease of use for the cashiers and the administration functions.

The migration required a few tweaks. Had to learn new ways to do certain tasks.

Access from outside the store was important to me.

This company doesn't just focus on Liquor, like they claim. They have thrown together a software that is okay. It basically has nearly zero useable reports, and the data it provides is useless. They refuse to change anything at all on the system, so you are stuck with trying to get as much downloadable data and manipulating it yourself on an excel spreadsheet. Their ranking system doesn't work and you can't pull daily sales totals without pulling individual days, which takes forever. You can't download any category data that will tell you what hasn't sold in your store...the dead stock is grouped for the store, so you can't just find out what wine isn't selling. You can't filter out sizes when looking at most sales, so your 50ml sales hog most of your spreadsheet. You can't tell how much you sell per hour, so staffing is a guess. I could go on and on. There is a little accessible data, but you have to export it to a spreadsheet and manipulate it to find any meaningful numbers. What irritates me the most is that they refuse to make any changes. It's obvious that whomever created this software hasn't run a liquor store. Or run any business. Stay away from BottlePOS.