About Lavu iPad POS

Lavu is a Point of Sale solution designed for use by restaurants, bars, and nightclubs - from full-service, quick-service, and franchise restaurants, to food trucks, coffee shops, and lounges. Users can choose between bar, restaurant, and quick-service interfaces, each designed for the correlating environment. The system allows users to customize most aspects, including unlimited menu modifiers, custom menu item icons, and layout. Lavu gives establishments the option to implement tableside ordering, supports take-out and delivery routing, and offers rewards and loyalty through an integration with Loyaltree, as well as an in-house program.

In addition to the POS, Lavu also gives users inventory management tools, including low-count warnings and an ‘86 co...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

87 Reviews of Lavu iPad POS

Average User Ratings

Overall

3.25 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(29)

29

4 stars

(20)

20

3 stars

(7)

7

2 stars

(5)

5

1 stars

(26)

26

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 87 results

November 2018

Taylor from Bisbee Breakfast Club

Verified Reviewer

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2018

Best Restaurant Software Yet

Pros

-Love the ease of using an iPad -Size of the icons -Different color option icons - Different categories available -Ease of table organization -Ease of checkouts -Very well laid out -Easy clock-in

Cons

-Hard signing process, customers complained

July 2020

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

July 2020

Former Lavu User

Overall, for the two years the system was satisfacotry. Until recenlty it was for the current management at the restaurant. The dealer is helpful - he is our first line of tech support before we go to KLAvu for support.

Pros

I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff.

Cons

They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly.

Reasons for Choosing Lavu iPad POS

The fees and support were better by Lavu at the time.

October 2020

Guy from Screaming Carrots Company

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

October 2020

Stay Away!

I purchased a complete system from LAVU on April 2019 with the intent to upgrade my existing POS from CAKE which served me well the first 4 years of running my restaurant, but being somewhat of a basic system I started feeling like it was holding me back. LAVU was running a 50% off on hardware so I called and spoke to a salesperson. Let me tell you, I wish I had recorded the conversations, as there was very little in common between what was verbally promised and what was actually delivered, VERY LITTLE! Typical sales tactics, they put extreme pressure on you to sign up (do it in the next 6 hours or the promotion expires), give you practically no time to read the fine print, and all of a sudden you find yourself in a 3 years contract with ridicules early termination penalties and a service provider that is incapable of delivering half of what was promised. They count on you not having the time or resources to take them to court. Last remaining hardware piece originally promised arrived 5 months later! Thank god I kept my CAKE system going or I would have gone out of business. Their customer service is of the lowest level you would ever see, especially from an IT company, they provide practically no solutions to issues or a very vague future fix, and their system keeps crashing leaving you with no ability to run your business mid-day and with no warning, time after time. They send you system-wide emails apologizing saying their system was hacked and therefore the interruption i

Pros

There are no Pros, this is an awful system and the worst customer service / sales team in the industry

Cons

Be very careful when they offer you interest free financing for the hardware, that's how they trick you into paying the software fee for 3 years in advance with NO way out

Reasons for Choosing Lavu iPad POS

Their sales people promise the world and then some. You find out way too late they can't deliver.

October 2020

Stephanie from Yacht Club LLC

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

October 2020

Not really for Bars

We're a high volume craft beer bar. It can start tabs. It works for now. If the complaint list keeps growing, we'll have to switch. It works fine, but when it doesn't work, it totally halts service.

Pros

I guess it's easy to use, but it's kinda clunky. Programming is inconsistent across different devices. The speed is ok. It does what I need it to do, which the #1 reason I went with Lavu over Square was that you could start a bar tab with a preauthorization.

Cons

LAVU complaints Should get Free set up support 1 month a year; if there is an update we should get free support Quick serve shouldn't disappear Can't Add a cc to an existing tab - currently deletes the new order Needs Select and Repeat button Needs Fewer approval buttons Should Show change on screen Should add auto grat to total tips Can't Change auto grat, % or amount On tip page, be able to enter tip or total, and show total. Entered tips should disappear from screen - be able to filter list On End of Day reports page, discounts and auto grat need to be included. Auto grats dont go to the business. Service charges do. Auto grats need to show on payments page Chip cards cant start tabs. Cant have 2 processors in lavu - chip card and swipe card types Tip screen times out , and deletes entered tips

Reasons for Choosing Lavu iPad POS

Only because t was mobile, and I could start tabs with a preauthorization.

November 2019

Michael from Mount Hope Estate & Winery

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Great inventory and POS software

Great inventory and POS software. Ease of use and easy to teach employees to use.

Pros

Ability to have multiple locations. Ability to make inventory items easily. Ability to use an iPad for inventory counts.

Cons

Have to manually bath credit cards at end of day.

Reasons for Choosing Lavu iPad POS

Ability to have multiple locations and to see what stock levels each location has.