About OpenTable

OpenTable is a cloud-based restaurant management solution that enables restaurant managers to accept online reservations and optimize seating arrangements. It is suitable for restaurants of all sizes.

OpenTable is available in two modules: Connect and Guest Center. The Connect module records reservations and can be configured to give guests information about offers and promotions. Automatic email and text notifications are sent to guests when they make a reservation. The tool also captures guest details including seating preferences, special occasions and other personal requests.

The Guest Center module allows restaurant owners to replicate the floor plan on their mobile device through OpenTable. Managers can track table availability and monitor the t...


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Supported Operating System(s):

Web browser (OS agnostic)

34 Reviews of OpenTable

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(20)

20

4 stars

(12)

12

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 34 results

August 2017

Maya from Hospitality

Company Size: 51-200 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Functionality

5.0

August 2017

Really Intuitive Product

It's a really great program on the backened and user facing. Wouldn't be able to do my job without it!

Pros

There's great attention paid to detail in the functionality. For everything you wish to do it seems like it has been anticipated and it has been made easy for you to do it.

Cons

There are times when it's doing what it is set up to do and yet still creates problems by not recognizing things like overbooking. It would be nice if there were settings available to automatically prevent this from happening.

December 2017

Nichole from Tavern 101

Company Size: 51-200 employees

Industry: Restaurants

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Functionality

4.0

December 2017

Open Table/ Dirty Table

Pros

The ease of access of this app is too good for words. If everyone is sufficiently trained, and staff members are on their A game, this is app is quite helpful and useful. It allows all members of staff to update the POS system in order to communicate quickly what status a table is at. It is also helpful with assigning tables to certain parties and deciding upon wait times. For the Hostess, this system is great all all hosts should learn this program at some point in their career. I would only say that it is harder to expect a server to stay on top of updating the system for the hosts throughout their steps of service.

Cons

While the overall application is easy to use and very informative, it does tend to send some mixed signals between servers and hosts if not used properly. The app shows table layout on the screen that allows the user to see which tables have guests, which tables are empty but need to be bussed, and which tables are ready for new guests to be seated. The problem here is that unless a server has time between taking care of her other guests to run to a POS station to inform a hostess that a table is dirty and then find time 5-10 minutes later to see if her buster has cleaned the table and then update the table through the system, clean tables are forgotten and wait times are lengthened due to miscommunications. The structure itself is easy to use, however it seems to add

December 2018

Joe from Two Boots Pizza

Company Size: 51-200 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

December 2018

Ok Software For Reservations

Pros

Ease of use for our staff to handle reservations and wait times. Very intuitive and implementation was a breeze.

Cons

Not as feature full as Rezzy. Pricey for what you're getting. They could use some upgrades and the product has been pretty static.

December 2019

Thierry from Paris Crepes Cafe

Company Size: 2-10 employees

Industry: Restaurants

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2019

My reservation about this system

The overall experience is straightforward, unfortunately by the lack of onsite training we are probably missing lots of the features that we could use.

Pros

Open table is used mostly by real dinner, people who go out a lot with an educated palate. It’s a way for us to increase our dinners clientele and get true and relevant reviews.

Cons

Not always clear, how to use it, I am still confused sometimes, no onsite training, like they use to! Also can be expensive compare to other system.

Reasons for Choosing OpenTable

I choose open table for its popularity among dinners.

September 2018

Michael from Duke's Southern Table

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Functionality

4.0

September 2018

Great app. Easy to use. Full of useful restaurant reviews.

Pros

The app is easy to use and very user-friendly. I find the restaurant reviews very helpful. It's extremely easy to make a reservation.

Cons

From a business owner's perspective, the pricing is a little hight. There are other apps out there that are starting to compete w/ open table that have lower pricing models.