GatherUp
About GatherUp
Awards and Recognition
GatherUp Pricing
Price per location. Multi-location pricing plans available. Digital agency pricing available. (Free white label options or premium white labeling for $440 annually)
Starting price:
$99.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for GatherUp
1 - 5 of 39 Reviews
Cameron
Verified reviewer
Food & Beverages, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Easy and Intuitive
The implementation and pricing, as well as the abundance of features, made the choice to switch to GatherUp a no-brainer for our team. We have had excellent experiences with the customer service team, though the program is so intuitive that we've only needed their help once in nearly two years.
PROSI am impressed by the AI-generated responses. It makes it easier to reply to our guests, as we receive a large number of reviews for our restaurants weekly.
CONSI wish the success report was able to generate numbers with two decimals, so we can get an even more granular grasp on our changes from month to month. (EX: 4.28 vs 4.2). I also wish there was an option for a larger amount of stored responses.
Reason for choosing GatherUp
Pricing and features
Reasons for switching to GatherUp
Pricing
Vendor Response
Thanks for the review, Cameron! We're so happy you enjoy the new AI-generated responses. And our CS team is great, but so is our product team, making an intuitive product! I understand your interest in more granular reporting metrics. We'll take that feedback and consider it for future improvements.
Replied July 2023
Robert
Furniture, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2023
The numbers don't lie
Our primary reason for using GatherUp was to try and increase NPS and Google review response rates. In our first year of using the platform, we more than doubled NPS submissions and Google reviews. We launched a new showroom earlier this year and GatherUp has contributed significantly to building social proof on Google for this new location as well as establishing a strong reputation online across all four of our locations.
CONSIt would be nice to save email templates to easily switch between testing email messaging.
Reason for choosing GatherUp
GatherUp did exactly what we were looking for out of a review request platform and had plans that work extremely well for our business model. Many of the competitors were offering more features but they were things that we did not want to use but could not avoid paying for.
Vendor Response
Thank you for the amazing review, Robert! We're so happy you've found success in your first year. The social proof of a good reputation is incredibly valuable. Great work utilizing the platform to its potential! We'll take your comment on saving email templates to the product team for possible future updates. Thanks for the suggestion!
Replied July 2023
Erika
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2024
Price has gone up; customer support quality has gone down
Ease of use; negative review management; automation
CONSCustomer support quality has decreased, and the price has gone up steadily, so I no longer feel I am receiving good value for money.
Ken
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Gatherup Review
I really like how the widget will pull all your reviews and place them on the website.
CONSI'm still using qr codes on cards to solicit reviews . I wish GU integrated better with products like weave and maybe invoice systems and smile reminder platforms for dentists. I think the price is wat too high. I'm paying $32 for each client now.
Reason for choosing GatherUp
Birdey was much cheaper but I had other clients already in GU so elected not to change
Vendor Response
Thanks for your review and feedback, Ken. We're glad you like the widget. We're sorry you feel the price is too high. We try to bring a strong feature-to-cost ratio to our customers. If you have any further concerns or comments please reach out to our CS team.
Replied July 2023
Nikki
Verified reviewer
Marketing and Advertising, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Makes Requestion Customer Feedback Seamless
Overall I've been very pleased with GatherUp and appreciate how they continue adding product features. I also appreciate their ethics as they help you abide by review platform rules. (for example, Yelp does not allow direct review requests, so GatherUp does not allow it either)
PROSI manage Gatherup for clients, and it has made requesting customer feedback pretty seamless. It integrates with Zapier, so I've been able to set up automation for them that makes the process easy.Also, the ability to reply to feedback, both privately and publicly, within the GatherUp platform is useful.I haven't used it much, but the feature to create graphics to share on social platforms is handy also.I also appreciate that they allow purchasing for a small number of clients. It makes the pricing affordable.
CONSThe feedback request is pretty linear, but if you'd like to do anything outside of a single review request, they don't have the capability for this. I'd like to see the ability to setup different types of review requests for the same location as they could be used at different parts of the customer journey.
Vendor Response
Thank you for the review, Nikki. We are glad you appreciate our ethical nature. We strive to be a helpful partner that guides you along a path of success. We understand your feedback on the linear nature of the feedback request. We are considering future changes to this flow and your feedback will be helpful.
Replied July 2023