We were nervous to change at first and thought it was 'too good to be true' but decided after talking to several references, we'd give it a shot. [SENSITIVE CONTENT HIDDEN] was great getting us started and listened to what we wanted, made suggestions and edits, and we are very happy with the end product. We were then handed off to our rep, [SENSITIVE CONTENT HIDDEN], who has been incredible from the start. We chat with her weekly and she's very understanding with all of our questions and we feel very comfortable with her.

We like that it's a one-stop shop for marketing with incredible customer support! We can post to multiple platforms, track what people are interested in on our site, listen to leads, and get help from our rep within minutes. Our rep, [SENSITIVE CONTENT HIDDEN], is always making great suggestions, answering our questions or finding out the answers for us, and she makes us feel like we matter to her and to Surefire.

At first we didn't like that we couldn't make direct changes to the website ourselves. On our old platform we could go in and change things pretty easily. We quickly learned that we should allow the 'pros' to do those changes and to be honest, all we have to do is send a request and it's honored in just a short time! We just had to get used to the new system.

Surefire Local has greatly increased the traffic to our website from one year to the next. The results have been huge and evident.

The platform is very easy to use and navigate. It allows me to easily show and share with my husband/co-owner of our business how all aspects of our social media and website are functioning.

The only thing that I would change is the time it takes to load some sections/pages and the functionality when using Mac browsers (Firefox and Safari).

We are thoroughly disappointed with Surefire Local. Their promises of boosting our online presence, lead generation, SEO optimization, and so on fell flat, leaving our company to question the value of this business. The communication from their team is deplorable! We found ourselves days, even weeks, for responses to our questions and concerns, any responses given were vague and unhelpful. They severely undervalue their clients. Surefire's strategies yielded no results, we continue to work on our marketing efforts in house although WE ARE STILL BEING CHARGED. Our marketing investment continues to be wasted. You're not paying for a collaboration or service, you are paying to use their software and that IT. We warn all other businesses to not work with Surefire Local. The lack of communication, ineffective strategies, and overall unprofessionalism make then a horrible choice for businesses looking to improve their online presence. I regret investing in their services and would not recommend them to anyone.

The software is good, but Surefire is a marketing SERVICE, not just a software subscription.

See overall experience with Surefire below for feedback.

Horrible, not sure how they are still in business.

The GUI was nice and interactive, but GUI's don't generate leads.

The lack of follow through on their promises.

The service I receive from our account manager is fast and he does a really good job.

Its potential, The review requests function

It's hard to tell/trust how accurately it works