Smice

RATING:

4.5

Overview

About Smice

Smice is a customer experience assessment platform that offers a mobile application for conducting mystery shopping and internal audits. It includes a dashboard to analyze results. It allows coaches and area managers to document field visits and conduct coaching sessions. The online platform enables organizations to prepare or maintain certifications related to quality, corporate social responsibility (CSR), hygiene, and more.

Smice Pricing

Starting price:

€39.00 per month

Free trial:

Available

Free version:

Not Available

Create your own dashboard to visualize audits data restitution and share them easily. Thousands to cross criterias, steps, areas and display through efficient widgets

Slide 1 of 2

Other Top Recommended Risk Management Software

Onspring

4.8 (76 reviews)

Recently recommended 5 times

AuditBoard

4.7 (297 reviews)

Recently recommended 4 times

StandardFusion

4.7 (23 reviews)

Recently recommended 4 times

TrustCloud

4.3 (3 reviews)

Recently recommended 4 times

Smice Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Smice

1 - 5 of 51 Reviews

Read All 51 Reviews

Yordany

Verified reviewer

Hospitality, 10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed February 2023

Easy and important tool

Every month I can check the follow of all manager and compare with my general evaluation fot to putin practices diferent action plans

PROS

Easy managing all the service in the organization

CONS

I believe the tool is easy but is necesary to add more language for the traductor.

Vendor Response

Thank you Yordany for your review. Smice is translatable into all languages. However, each company chooses in which language it makes the questionnaire available to its employees.

Replied May 2023

Brijesh

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed July 2023

A great help to secure proper audits

To be honest, my overall experience with smice has been highly positive.

PROS

We initiated a practice of requesting our partners to utilize Smice regularly for auditing their facilities and reporting the results. Right from day one, Smice demonstrated itself as an incredibly valuable tool.

CONS

While Smice offers numerous advantages, there is one drawback to consider: It takes a while to open

Gareth

Hospitality, 201-500 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

FUNCTIONALITY

Reviewed March 2023

Good Concept and Ease of Use

PROS

I am the end user, so if the person in your company has implemented and prepared the questionnaires well, it is a great tool.

CONS

That I need to provide comments on everything. And if a section does not apply to me, It will not register 100% complete.

Vendor Response

Thank you Gareth for your review, we will take your feedback into account !

Replied April 2023

Kezia

Hospitality, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed February 2023

Review Smice Brazil

I'm a hotel manager. I use the application on a weekly basis to check the list and monitor the areas of the hotel.

PROS

ease of communication with other sectors of the same application use.

CONS

It takes a long time to open and only works with internet.

Reason for choosing Smice

Complice and Datas Protect

Vendor Response

Thank you Kezia for your review ! Indeed, to load a questionnaire, you need internet. Afterwards, you can use the offline app as much as you want, you just need to be connected to transmit the data.

Replied April 2023