Ring.io
About Ring.io
Ring.io Pricing
Pipedrive, Zoho CRM, Zendesk: $69 per user, per month HubSpot: $89 per user, per month Salesforce: $109 per user, per month For the detailed pricing go to https://www.ring.io/pricing/ Free consultation available on request at https://www.ring.io/contact/
Starting price:
$69.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Ring.io
1 - 5 of 19 Reviews
Rod
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Ring.io for our Call Center
[SENSITIVE CONTENT HIDDEN] and his team are very responsive, fun to work with and overall superior at customer service.
PROSIn 2013 my company was in search for an IP phone system that would allow us to scale for growth, save money, track our calls and production, allow us to hire globally, and also have great support and technical abilities. We research 5 companies and found Ring.io to be the best and most innovative software for our 24/7 call center team. We needed redundancy and they have it. Fast forward, I sold that company 2 years ago with 50 plus employees and Ring.io saved us thousands of dollars, sometimes monthly. The API integration was extremely easy with our CRM and all calls were attached to the correct client contact files so we could check orders in case of a dispute. Given my experience with Ring.io in the past, when i started my new company and knew that I needed simple integration and high scalability I made to call to [SENSITIVE CONTENT HIDDEN]. Now currently we are suing their SMS(text) system integrated with ZOHO CRM and it is a life saver for us. As we scale in 2019 we have set the foundation to take orders globally and manage the orders with Ring.io and our in house software. As a long time entrepreneur and someone with 20 years of technology, telephony and global networking experience, Ring.io is my choice.
CONSI would to see a mobile application for this wonderful product. Its already so easy to use, an app would just make it easier for my agents.
Rhonda Deloge
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Ringio Review
Overall we have had a great experience. There have been occasional downtime disruptions but they typically seem to get fixed within 24 hours. Sometimes we aren't able to get a phone number for certain areas.
PROSBeing able to use local numbers for calling. Tracking talk time to know which callers need more training keeping people on the phone. It's an easy platform to use and train on.
CONSReally need to be able to use the texting from the same phone number that is set up to call from. When you talk to someone from one number and have to text them from another number it gets questioned. I have one caller managing 4 phone numbers to call for 4 markets simultaneously. Being locked into using one number to text from and it can only match one city is an issue. I'm searching for texting companies that can support texting from local numbers and assigning multiple text numbers to one caller.
Reason for choosing Ring.io
Customer Service is why we stayed with Ringio
Vendor Response
Thank you for your detailed review, it's very valuable for us, as we can prioritize our product development based on real customers reviews, like yourself. As for SMS feature, thank you for bringing it to our attention, it will be considered for our product roadmap.
Replied July 2022
Karen
Real Estate, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed July 2022
Ringio use in Call Center
Glitches happen often but customer support is superior.
PROSEase of use and great customer support. Call tracking is vital to our metrics.
CONSThe text box is way too small. I need to see if any corrections need to be made without alot of scrolling. Im afraid I will accidentally hit send before proofreading.
Vendor Response
Thank you for your honest and in-depth review! We've launched an iOS app that has much cleaner design and working on a web version re-design. So keep an eye on updates.
Replied July 2022
Lauren
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
This works well if you work from home
This is a great service that allows everyone to work from home. It prevents us from using personal phones or having to get work phones. There are some issues with the phone freezing and not allowing you to push buttons but overall, the product does what it says it will do.
PROSI appreciate that the web phone is easy to use. I like that I can click on phone numbers and have it automatically dial instead of individually typing numbers. I also like that we are able to record calls to reference previous conversations as needed. I also like that we are easily able to transfer calls to coworkers.
CONSSometimes I have to close the extension and reopen the extension to answer or hang up a call. It's like the buttons just don't work sometimes while you're on the line and that can be frustrating.
Vendor Response
Thank you for review, Lauren. We'll look into the button freezing case and get back to you.
Replied August 2022
Nic
Food Production, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Ring.Io is great!
It integrates with our CRM, Zoho. Not a lot of companies did that and this was critical. Honestly, the voicemail drop has been the most amazing part of this software.
CONSOccasionally, the system will send calls to the wrong people in the wrong order, but this is rare.
Vendor Response
Thank you for review, Nic. We're happy that you enjoy our system and voicemail drop in particular. We'll look into the occasional hiccups.
Replied August 2022